Shift Leader: Lead a Fast-Paced Team & Guest Experience

Hoogland Restaurant Group; Youngstown (OH); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Competitive compensation and benefits

Medical, Dental and Vision Insurance

Company Paid Life Insurance

Paid Time Off

401(k) with company match of 50%

Job summary

Hoogland Restaurant Group, the largest franchise owner of Marco's Pizzas in the US, seeks a shift leader to guide teams, ensure product quality and customer service, and manage costs during each shift. You will train staff on processes and policies, support promotions, and help open/close shifts with accountability for deposits and security.

Excellent interpersonal skills and a passion for guest satisfaction are required.

Qualifications

• Desire to ensure happiness of our customers.
• Ability to lead a team to produce high quality services and product.
• 18+ years of age.

Responsibilities

• Lead people to execute outstanding product quality and customer service.
• Manage and organize all positions each shift and delegate duties to team members.
• Control costs, waste, and cash while leading shifts.
• Deliver great guest service and resolve customer complaints.
• Open and close shifts without supervision.

Skills

Team leadership

Customer service

Job description

Hoogland Restaurant Group, the largest franchise owner of Marco's Pizzas in the US, seeks a shift leader to guide teams, ensure product quality and customer service, and manage costs during each shift. You will train staff on processes and policies, support promotions, and help open/close shifts with accountability for deposits and security.

Excellent interpersonal skills and a passion for guest satisfaction are required.