Shift Leader (Guest Service Representative / Crafter)

Nothing Bundt Cakes; High Point (NC); On-site; USD 28,000 - 36,000; Full time

Job summary

A bakery located in High Point is seeking a Key Holder who will assist with opening and closing duties and provide outstanding Guest Service. This role involves crafting orders, managing inventory, and fostering a warm environment for guests. Ideal candidates should possess strong sales abilities, teamwork spirit, and attention to detail.

Benefits

Employee discounts

Annual raises and performance based raises

Team building outings

Flexible operating hours

Holidays observed

Qualifications

• Outgoing and friendly personality.
• Ability to follow instructions and multi-task.
• Good organizational skills and strong sense of urgency.

Responsibilities

• Assist with opening and closing duties, leads Guest Service.
• Introduce guests to bakery and suggest products.
• Operate and balance the POS with accuracy.

Skills

Teamwork

Integrity

Initiative

Attention to detail

Strong sales ability

Communication skills

Job description

Benefits:

• Company parties
• Employee discounts
• Free uniforms
  
  
  

COMPANY AND CULTURE:

At Nothing Bundt Cakes, the Key Holder assists with opening and closing duties, helps lead Guest Service and helps bridge the gap between frosting and Guest Services by crafting orders. You get to be a part of the joy that our guests experience whenever they enjoy our decorated cakes. In addition, we’ve crafted a place to work that’s fun and rewarding for the creative side of you.

JOB POSITION:

Open availability during our business hours, daytime & afternoons, weekends included (potentially 25-30 hours). The Key Holder fills in for the Manager and assists in opening and closing duties. The Key Holder creates a warm and welcoming environment in which to serve the Nothing Bundt Cakes guests both in person and by telephone. The Key Holder does side work duties for the Crafting Department, some light cleaning and clerical duties.The Key Holder assists in maintaining the crafting departments and keep it supplied, clean and running efficiently.

RESPONSIBILITIES:

• Introduce walk-in guests to the bakery and products using a Guest Tour
• Suggest creative solutions to guests with walk-in orders
• Suggest the purchase of add-ons and retail to make the product a complete experience
• Assist phone-in guests with their orders
• Operate and balance the POS with accuracy and efficiency
• Collect email addresses from guests
• Have current and complete knowledge of current prices, products and promotions
• Keep retail area clean, swept and neatly merchandised throughout the day
• Dust all retail surfaces at least twice per week, including counter tops and POS stations.
• Carry out the duties the crafter & other departments assigns from time to time
• Coordinate the timing of all orders between Guest Services and Frosting departments.
• Wrap/box all frosted cakes for same-day/next-day orders.
• Follow Crafting Manual to put designs together.
• Keep a ready inventory of pre-made design pieces for walk-in and same-day orders.
• Print and verify the delivery log.
• Track crafting material inventory.
• Make and fluff bows.
• Generate personalized message cards.
• Keep crafting area clean and sanitized, including crafting bins, drawers, and the BOH POS station
  
  
  

QUALIFICATIONS:

• Possess a strong sense of teamwork
• Ability to follow instructions
• Has integrity
• Takes initiative
• Works well under pressure
• Outgoing and friendly personality
• Attention to detail
• Multi-tasking ability
• Strong sales ability
• Strong sense of urgency
• Genuine care for others’ needs
• Good organizational skills
• Well-developed fine-motor skills
• Good communication skills
• Strong sense of pride in work
  
  
  

PERKS & BENEFITS:

• Annual raises and performance based raises
• We have great operating hours! Monday-Wednesday 9 am-7 pm, Thursday-Friday 8:30 am-7 pm, Saturday 9 am-6 pm, Sunday 12 pm-5 pm
• We observe all major holidays
• Team building outings
• Employee discounts
• We love to celebrate and bring joy to the community
• You will get trained, not only on crafting beautiful, unique cakes, but on growing your career.
  
  
  

Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law.

California Applicant Privacy Policy