Shift Leader: Guest Experience & Team Coach

Firehouse Subs; Gainesville (FL); On-site; USD 2,066,000 - 2,755,000; Full time

Benefits offered by this job

Weekly pay

Meal discounts

Quarterly Bonus

Flexible schedules

Paid time off

Medical, dental, vision & 401(k)

Job summary

Firehouse Subs in Gainesville, FL is seeking an Hourly Shift Coordinator to lead the floor, guide the crew, and model excellent service. You will work closely with store leaders to deliver fast, friendly guest experiences while maintaining clean, safe surroundings.

You’ll develop Team Members through coaching, feedback, and hands-on training, manage daily operations, cash controls, inventory, and truck orders, and uphold brand standards.

Qualifications

• At least 18 years old with a High School Diploma or GED.
• Experience in restaurants, retail, or another fast-paced environment.
• People-first attitude with strong communication skills and a team mindset.
• Ability to motivate others and solve problems confidently during busy shifts.
• Commitment to delivering great guest experiences and upholding brand standards.

Responsibilities

• Lead the shift by setting the pace, guiding the crew, and modeling strong service and teamwork.
• Deliver great guest experiences by motivating the team to provide fast, friendly, and accurate service in clean surroundings.
• Develop your people by coaching Team Members, providing feedback, and helping build skills and confidence.
• Support operations and profitability by following cash controls, managing inventory checks, receiving truck orders, and upholding Firehouse Subs brand standards.

Skills

Leadership

Communication

Teamwork

Guest service

Problem solving

Coaching

Education

High School Diploma or GED

Job description

Firehouse Subs in Gainesville, FL is seeking an Hourly Shift Coordinator to lead the floor, guide the crew, and model excellent service. You will work closely with store leaders to deliver fast, friendly guest experiences while maintaining clean, safe surroundings.

You’ll develop Team Members through coaching, feedback, and hands-on training, manage daily operations, cash controls, inventory, and truck orders, and uphold brand standards.