Shift Leader: Guest Experience & Team Coach

Ambrosia QSR; Bremerton (WA); On-site; USD 24,000 - 26,000; Full time

Benefits offered by this job

Medical - United Healthcare and Kaiser

Flexible Scheduling

Direct Deposit

Matching 401(K) and Roth retirement

Growth Opportunities

Complimentary meal for each shift

Job summary

Ambrosia QSR is seeking a Shift Leader to oversee designated shifts, ensuring guest satisfaction and smooth daily operations. After certification, you’ll manage time periods, lead the team during peak hours, and coordinate across roles to deliver a high-quality dining experience.

The role requires strong leadership, excellent communication, and hands-on readiness to support front-of-house operations, with flexibility for variable hours and weekend coverage. Benefits available per company policy.

Qualifications

• High school diploma or equivalent is required.
• Serv Safe certification or training completed.
• Excellent verbal and written communication and leadership abilities.

Responsibilities

• Train and develop staff by implementing established training plans and systems to achieve targeted goals.
• Ensure that employees take the required breaks and comply with minor work limitations as directed.
• Prevent team members from performing work duties if they exhibit signs of illness or are unfit for duty.
• Promptly report employee concerns or complaints to the General Manager and Human Resources.
• Ensure every guest has an outstanding dining experience by providing exceptional service and resolving any concern with professionalism and sound judgment.
• Conduct routine walkthroughs of the restaurant, including the parking lot, restrooms, and dining areas, while engaging with guests to enhance their experience.
• Exhibit a strong sense of urgency and a guest-first mindset, consistently promoting excellent customer service.
• Effectively manage guest concerns and complaints in the absence of upper management, ensuring prompt and satisfactory resolutions.
• Foster a safe, inclusive, and respectful work environment by upholding company policies against harassment, discrimination, and retaliation, and promptly report any concerns to the General Manager and Human Resources.
• Oversee compliance with all food safety regulations and enforce restaurant safety procedures.
• Ensure staff are properly trained and prepared for promotions & LTOs.
• Use a headset to monitor team interactions with guests, providing praise coaching, or redirection as needed.
• Identify and troubleshoot basic equipment maintenance issues to ensure smooth operations.
• Maintain daily food safety compliance and uphold operational standards.
• Communicate effectively with the General Manager and other leadership as necessary.
• Deliver exceptional guest service and support team members by actively working in front-of-house operations.
• Ensure all food orders, specialty drinks and desserts follow company recipes, brand standards, and are accurately recorded in the POS system.
• Organize for shift readiness by positioning team members to meet sales demands while managing waste and prep systems to control costs.
• Utilize equipment, small wares, and products as intended, troubleshoot minor issues, and report malfunctioning or unsafe equipment immediately.
• Enforce the proper use of safety equipment by all employees to maintain a secure work environment.
• Follow company policies and procedures for cash handling to ensure accuracy, security, and compliance with financial guidelines.

Skills

Leadership

Communication

Team Development

Customer Service

Problem Solving

Education

High school diploma or equivalent

Serv Safe training certificate

Tools

POS System

Job description

Ambrosia QSR is seeking a Shift Leader to oversee designated shifts, ensuring guest satisfaction and smooth daily operations. After certification, you’ll manage time periods, lead the team during peak hours, and coordinate across roles to deliver a high-quality dining experience.

The role requires strong leadership, excellent communication, and hands-on readiness to support front-of-house operations, with flexibility for variable hours and weekend coverage. Benefits available per company policy.