Shift Leader: Guest Experience & Operations

McDonald's; Havre de Grace (MD); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Competitive pay $18.00–$22.75/hr

Employee discounts

Free meals

Paid sick leave/paid time off

Tuition reimbursement

Training and advancement opportunities

Weekly direct deposit

401k plan

Medical, dental, and vision benefits

Job summary

McDonald’s in Havre de Grace, MD is seeking a Shift Manager to lead daily operations, supervise crew schedules, and ensure an outstanding guest experience. You will coach and motivate team members and uphold McDonald’s standards for food safety and cleanliness.

Ideal candidates bring strong customer service, leadership, and communication skills, with the ability to make quick decisions in a fast-paced environment. Competitive pay and benefits accompany this role.

Qualifications

• Must demonstrate strong customer service orientation.
• Proven leadership abilities to manage crew and guest experience.
• Excellent communication and decision-making in a fast-paced setting.

Responsibilities

• Lead the experience: Oversee crew schedules and tasks.
• Inspire and empower: Coach crew and managers for guest satisfaction.
• Ensure food safety and cleanliness to McDonald’s standards.
• Take action: Address safety, security, inventory, and profitability.
• Promote training and continuous learning across the team.
• Drive performance expectations and results from the team.

Skills

Customer service

Leadership

Communication

Problem solving

Job description

McDonald’s in Havre de Grace, MD is seeking a Shift Manager to lead daily operations, supervise crew schedules, and ensure an outstanding guest experience. You will coach and motivate team members and uphold McDonald’s standards for food safety and cleanliness.

Ideal candidates bring strong customer service, leadership, and communication skills, with the ability to make quick decisions in a fast-paced environment. Competitive pay and benefits accompany this role.