Shift Leader: Front-of-House Leader & Trainer

Ambrosia QSR; Tigard (OR); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Flexible Spending Accounts

Sick time

Direct deposit

401(k) plan

Flexible scheduling

Growth opportunities

Complimentary meal

Job summary

Ambrosia QSR is seeking a Shift Leader to supervise designated shifts and ensure smooth daily operations, guest satisfaction, and team coordination. After certification, you’ll manage assigned time periods, lead front-of-house during peak hours, and step in for the General Manager when needed.

You’ll train staff, uphold food safety and company policies, coach the team, resolve guest concerns, monitor safety, and help achieve sales goals while maintaining a fast, friendly dining experience.

Qualifications

• High school diploma or equivalent.
• Serv Safe training & certificate.
• Prior experience with a POS System.
• Shift control training is conducted at the current restaurant and verified by the General Manager and District Manager.

Responsibilities

• Train and develop staff by implementing established training plans and systems to achieve targeted goals.
• Ensure that employees take the required breaks and comply with minor work limitations as directed.
• Prevent team members from performing work duties if they exhibit signs of illness or are unfit for duty.
• Promptly report employee concerns or complaints to the General Manager and Human Resources.
• Ensure every guest has an outstanding dining experience by providing exceptional service and resolving any concern with professionalism and sound judgment.
• Conduct routine walkthroughs of the restaurant, including the parking lot, restrooms, and dining areas, while engaging with guests to enhance their experience.
• Exhibit a strong sense of urgency and a guest‑first mindset, consistently promoting excellent customer service.
• Effectively manage guest concerns and complaints in the absence of upper management, ensuring prompt and satisfactory resolutions.
• Foster a safe, inclusive, and respectful work environment by upholding company policies against harassment, discrimination, and retaliation, and promptly report any concerns to the General Manager and Human Resources.
• Maintain a professional appearance by wearing a clean uniform and slip‑resistant shoes.
• Follow hygiene and food‑safety protocols, including frequent handwashing.
• Prioritize workplace health and safety by not reporting to work when ill and notifying management promptly if you are unable to work a scheduled shift.
• Oversee compliance with all food safety regulations and enforce restaurant safety procedures.
• Ensure staff are properly trained and prepared for promotions & LTOs.
• Use a headset to monitor team interactions with guests, providing praise, coaching, or redirection as needed.
• Identify and troubleshoot basic equipment maintenance issues to ensure smooth operations.
• Maintain daily food‑safety compliance and uphold operational standards.
• Communicate effectively with the General Manager and other leadership as necessary.
• Deliver exceptional guest service and support team members by actively working in front‑of‑house operations.
• Ensure all food orders, specialty drinks, and desserts follow company recipes, brand standards, and are accurately recorded in the POS system.
• Organize for shift readiness by positioning team members to meet sales demands while managing waste and prep systems to control costs.
• Utilize equipment, small wares, and products as intended, troubleshoot minor issues, and report malfunctioning or unsafe equipment immediately.
• Enforce the proper use of safety equipment by all employees to maintain a secure work environment.
• Follow company policies and procedures for cash handling to ensure accuracy, security, and compliance with financial guidelines.

Skills

Work authorization in US

Age 18+

Verbal and written communication

Hands-on leadership

Team development

Diversity and inclusion coaching

Cultural foundations

Education

High school diploma or equivalent

Serv Safe training & certificate

Tools

POS System

Shift control training

Job description

Ambrosia QSR is seeking a Shift Leader to supervise designated shifts and ensure smooth daily operations, guest satisfaction, and team coordination. After certification, you’ll manage assigned time periods, lead front-of-house during peak hours, and step in for the General Manager when needed.

You’ll train staff, uphold food safety and company policies, coach the team, resolve guest concerns, monitor safety, and help achieve sales goals while maintaining a fast, friendly dining experience.