Shift Leader - Fast-Paced QSR Team Lead

Dhanani Group Inc; Worcester (MA); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Scholarship Fund

Emergency fund

Discount program

Provider cost estimator

Wellness program

Pregnancy planning tool

Job summary

BURGER KING in Worcester, MA is seeking a hands-on team member to contribute to high-quality customer service in a fast-paced environment. The role offers growth from Team Member to Restaurant Shift Manager within a growing franchise.

The position emphasizes supervising staff, efficient order taking, resolving customer concerns, inventory checks, and reliable cash handling, with emphasis on teamwork and strong communication.

Qualifications

• Experience delivering friendly customer service in a fast-paced setting.
• Ability to work well in a team and contribute as a leader.
• Strong written, verbal, and math skills.

Responsibilities

• Supervises, trains, motivates, and leads employees to ensure enthusiastic customer service.
• Take orders promptly, accurately, and courteously.
• Resolve customer concerns effectively.
• Take inventory during shifts to determine ordering needs.
• Count cash at shift changes and closeouts to prepare deposits.
• Supervise and motivate team members in a fast-paced environment.
• Maintain reliable transportation.
• Demonstrate good interpersonal skills.

Skills

Customer service

Team leadership

Communication

Job description

BURGER KING in Worcester, MA is seeking a hands-on team member to contribute to high-quality customer service in a fast-paced environment. The role offers growth from Team Member to Restaurant Shift Manager within a growing franchise.

The position emphasizes supervising staff, efficient order taking, resolving customer concerns, inventory checks, and reliable cash handling, with emphasis on teamwork and strong communication.