Shift Leader – Fast-Casual Ops & Growth Path

Captain-Jay; Southfield (MI); On-site; USD 12,000 - 21,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Employee Discount

Flexible Scheduling

Monthly Performance Bonuses

Paid Time Off

Paid Training

Leadership Development Opportunities

Career Growth and Advancement

Job summary

Captain Jay's is hiring Shift Managers to lead daily operations, coach team members, and deliver outstanding guest service in a fast-paced setting. This role emphasizes developing staff, maintaining quality, and driving profitability across shifts.

Opportunities for advancement to Assistant Manager and General Manager exist for high performers who demonstrate accountability, teamwork, and operational excellence.

Qualifications

• Food service, restaurant, or hospitality management experience required.
• Customer service experience (3+ years preferred).
• Strong leadership and communication skills.
• Ability to motivate, coach, and develop team members.
• Strong organizational and time-management skills.
• Flexible availability, including evenings and weekends.

Responsibilities

• Train, coach, and assess team member productivity and performance.
• Manage daily store operations and support restaurant profitability.
• Increase sales through exceptional guest service, food quality, cleanliness, and operational execution.
• Lead and motivate team members to achieve performance expectations.
• Oversee inventory, stock levels, and operational readiness.
• Ensure compliance with Captain Jay's standards and procedures.
• Set and execute performance goals to improve operational results.
• Maintain a safe, clean, and organized work environment.

Skills

Leadership

Customer service

Team motivation

Communication

Decision making

Education

High school diploma or equivalent

Valid driver's license

Job description

Captain Jay's is hiring Shift Managers to lead daily operations, coach team members, and deliver outstanding guest service in a fast-paced setting. This role emphasizes developing staff, maintaining quality, and driving profitability across shifts.

Opportunities for advancement to Assistant Manager and General Manager exist for high performers who demonstrate accountability, teamwork, and operational excellence.