Shift Leader: Elevate Guest Experience

Hunter Super Techs - TurnPoint; Phoenix (AZ); On-site; USD 17,000 - 22,000; Part time

Job summary

Hunter Super Techs - TurnPoint is seeking a Team Leader for a franchised Jamba location in Phoenix. You will assist in daily operations, oversee shifts in the absence of upper management, and ensure food quality, service, cleanliness, safety, and sanitation standards.

You will work with FOH and BOH, help manage labor costs, handle guest feedback, participate in training, and enforce uniform policy. This is an hourly, part-time role with opportunities to grow through hands-on leadership.

Qualifications

• Previous supervisory experience preferred.
• Ability to stand for extended periods while performing duties.
• Excellent communication and guest service skills.

Responsibilities

• Supervises daily shifts to ensure standards and cleanliness.
• Provides team members and guests with a positive experience and atmosphere.
• Manages both FOH and BOH shift responsibilities to help control labor costs.
• Monitors speed of service to maintain a positive guest experience.
• Assists with guest comments and complaints and escalates when needed.
• Involves training of team members, including new hires, on procedures.
• Enforces uniform policy and standards.
• Ensures proper cash handling procedures are followed.
• Opens and closes the restaurant in the absence of upper management.
• Performs other duties as assigned by management.

Skills

Team leadership

Customer service

Food safety

Cash handling

Conflict resolution

Opening shifts

Closing shifts

Job description

Hunter Super Techs - TurnPoint is seeking a Team Leader for a franchised Jamba location in Phoenix. You will assist in daily operations, oversee shifts in the absence of upper management, and ensure food quality, service, cleanliness, safety, and sanitation standards.

You will work with FOH and BOH, help manage labor costs, handle guest feedback, participate in training, and enforce uniform policy. This is an hourly, part-time role with opportunities to grow through hands-on leadership.