Shift Leader: Drive Service Excellence & Team Growth

Houchens Food Group; Lexington (KY); On-site; USD 21,000 - 28,000; Full time

Job summary

Houchens Food Group in Lexington, KY is seeking a motivated Shift Supervisor to lead daily operations and ensure excellent customer service in a fast-paced environment.

The role requires supervising staff, maintaining safety standards, handling customer inquiries, and managing inventory. Strong communication and organizational skills are essential, with flexibility for evenings and weekends. Join a team focused on growth and professional development.

Qualifications

• Experience in supervisory or leadership role in retail, hospitality, or food service.
• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.
• Ability to work under pressure and handle multiple tasks.
• Flexibility to work evenings, weekends, and holidays.
• Basic proficiency in POS systems and Microsoft Office Suite.
• High school diploma or equivalent; leadership training is a plus.

Responsibilities

• Oversee daily shift operations to ensure smooth and efficient workflow
• Supervise and motivate team members to deliver high-quality service
• Ensure compliance with company policies, safety standards, and health regulations
• Handle customer inquiries, complaints, and feedback professionally
• Manage inventory levels and assist with stock replenishment
• Train, mentor, and evaluate staff performance
• Maintain a clean, organized, and welcoming environment for customers and staff

Skills

Supervisory experience

Customer service

Organizational skills

POS systems

Staff training

Education

HS Diploma

Tools

Microsoft Office

Inventory software

Job description

Houchens Food Group in Lexington, KY is seeking a motivated Shift Supervisor to lead daily operations and ensure excellent customer service in a fast-paced environment.

The role requires supervising staff, maintaining safety standards, handling customer inquiries, and managing inventory. Strong communication and organizational skills are essential, with flexibility for evenings and weekends. Join a team focused on growth and professional development.