Shift Leader: Drive Guest Experience & Team Growth

Ottumwa; Ottumwa (IA); On-site; USD 32,000 - 42,000; Full time

Job summary

Ottumwa is seeking a Team Leader/Shift Supervisor to guide and develop a high-performing team while driving guest satisfaction and restaurant success. You will partner with the Restaurant General Manager to hit metrics, lead daily operations, and ensure a clean, welcoming environment.

The role emphasizes mentoring teammates, maintaining accountability for results, and ongoing growth toward broader management opportunities in a fast-paced, guest-focused setting.

Qualifications

• Experience leading a team in a fast-paced setting.
• Ability to mentor and develop others while driving results.
• Commitment to delivering top-notch guest experience.

Responsibilities

• Own the results of your team and impact guest experience and restaurant success.
• Support GM in goals related to team development, operations metrics, and profitability.
• Communicate goals, promotions, and updates effectively.
• Provide a clean, friendly restaurant with hot and fresh meals.
• Foster a positive and collaborative team environment.

Skills

Leadership

Mentoring others

Guest experience

Communication

Accountability

Job description

Ottumwa is seeking a Team Leader/Shift Supervisor to guide and develop a high-performing team while driving guest satisfaction and restaurant success. You will partner with the Restaurant General Manager to hit metrics, lead daily operations, and ensure a clean, welcoming environment.

The role emphasizes mentoring teammates, maintaining accountability for results, and ongoing growth toward broader management opportunities in a fast-paced, guest-focused setting.