Shift Leader - Customer Service & Operations

IRMG GROUP; Austin (TX); On-site; USD 22,000 - 23,000; Full time

Job summary

Starbucks at Barton Creek Mall in Austin, TX is seeking a Shift Leader to guide the store team during shifts and ensure top‑notch customer service. You will execute store operations, provide guidance, and foster a positive environment for partners and customers.

The ideal candidate has at least one year in retail or customer service and may have supervisory experience. This role requires flexibility for weekends and holidays and a commitment to store safety and inventory practices.

Qualifications

• High school diploma or equivalent.
• Minimum of one year of experience in a retail or customer service environment.
• Previous supervisory or leadership experience preferred.

Responsibilities

• Lead and motivate the store team to achieve sales goals and deliver exceptional customer service.
• Manage and oversee store operations during assigned shifts, ensuring compliance with company policies and procedures.
• Assist in training new partners and provide ongoing coaching and development to existing team members.
• Handle customer inquiries, resolve complaints, and ensure customer satisfaction.
• Monitor inventory levels, place orders as needed and manage stock to minimize waste and maximize efficiency.
• Ensure the cleanliness and organization of the store, maintaining a welcoming atmosphere for customers.
• Conduct regular audits and inspections to ensure adherence to health and safety regulations.
• Support the Store Manager in executing marketing promotions and store events.
• Prepare shift reports and communicate effectively with management regarding store performance and any issues.
• Foster a positive and inclusive work environment, encouraging teamwork and collaboration among partners.

Skills

Interpersonal skills

Communication

Team leadership

Problem-solving

Conflict resolution

Multitasking

Inventory management

Cash handling

Customer service

Shift flexibility

Education

High school diploma or equivalent

Job description

Starbucks at Barton Creek Mall in Austin, TX is seeking a Shift Leader to guide the store team during shifts and ensure top‑notch customer service. You will execute store operations, provide guidance, and foster a positive environment for partners and customers.

The ideal candidate has at least one year in retail or customer service and may have supervisory experience. This role requires flexibility for weekends and holidays and a commitment to store safety and inventory practices.