Shift Leader — Customer-Centric Restaurant Lead

Workstream; Tampa (FL); On-site; USD 18,000 - 25,000; Full time

Job summary

Hungry Howie’s in Tampa is seeking a motivated Shift Leader to oversee daily operations during designated shifts, supervise employees, and ensure customers receive outstanding service.

You will ensure that products are made according to recipes, promote a customer‑focused team culture, delegate tasks, handle cash, and report issues to management. The role requires managing a team and ensuring duties are performed accurately, contributing to smooth and efficient workflows.

Qualifications

• Must have strong customer service and leadership presence.
• Previous supervisory experience, preferably in a restaurant environment.
• Desire to continuously improve skills and knowledge.
• Working knowledge of computers and basic software.
• Willingness to work evenings, weekends and holidays.

Responsibilities

• Supervising employees and assigning duties.
• Monitoring team performance and ensuring duties are performed efficiently.
• Reporting issues to management during the shift.
• Managing employee requests and transgressions.
• Ensuring compliance with company policies, health, and safety standards.
• Coaching team members and training new staff.
• Opening and closing registers and counting daily inventory.
• Handling customer issues and employee disputes.

Skills

Supervisory experience

Customer service

Computer literacy

Flexible schedule

Tools

POS system

Job description

Hungry Howie’s in Tampa is seeking a motivated Shift Leader to oversee daily operations during designated shifts, supervise employees, and ensure customers receive outstanding service.

You will ensure that products are made according to recipes, promote a customer‑focused team culture, delegate tasks, handle cash, and report issues to management. The role requires managing a team and ensuring duties are performed accurately, contributing to smooth and efficient workflows.