Shift Leader 101

Whitewatercw; Tomball (TX); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive Compensation

Comprehensive Health Benefits

Paid Time Off & Holidays

401(k) Retirement Plan

Life Insurance

Advancement Pathways

Free Weekly Car Washes

Job summary

WhiteWater Express in Tomball, TX is seeking a proactive Shift Leader to assist with shift oversight, ensure daily duties are performed, and support management with incident reports and equipment maintenance.

You will lead a team, reinforce safety protocols, train staff, inform customers about wash options, handle membership updates, and help open/close the store. This role requires resilience working outdoors, evenings and weekends, and a commitment to high-quality service.

Qualifications

• Strong team player with leadership abilities to guide and support colleagues.
• Comfortable working outdoors in all weather conditions, including evenings and weekends.
• Physically capable of lifting up to 50 pounds and standing or moving for extended periods.
• Detail-oriented with a focus on delivering high-quality service and maintaining safety standards.
• Ability to foster a welcoming, fun, and customer-focused environment that drives business and team success.
• Adherence to all safety protocols, including proper handling of chemicals per safety guidelines.
• Must successfully pass a background check.

Responsibilities

• Foster a team-oriented environment where every employee leads.
• Support team growth and leadership development to maintain performance.
• Address and resolve concerns, including incident reporting.
• Monitor equipment, wash package functions, and tunnel performance to optimize efficiency.
• Enforce safety protocols and ensure staff training.
• Provide customers with information on wash products and membership plans.
• Assist customers with membership updates and issue resolution.
• Oversee store opening and closing procedures.
• Learn car wash chemistry and its impact on wash quality.
• Identify and resolve wash quality issues.
• Communicate improvements to management.
• Administer customer feedback surveys each shift.

Skills

Leadership

Teamwork

Customer service

Safety awareness

Work ethic

Job description

Shift Leader

At WhiteWater Express, we are more than just a car wash; we are a company built on respect, communication, and a passion for people. Our dedicated team members are leaders within the company, and we believe that personal growth is the key to our organizational success. If you are a self‑starter, motivated, and ready to take on new challenges, we want you to succeed with us, as a part of a rapidly growing business.

Position Overview

The Shift Leader position is responsible for assisting with oversight of each shift. The position ensures that every team member understands and is enabled to perform their daily duties and assists management with completing incident reports and equipment maintenance, repairs, and reporting.

Key Responsibilities

• Foster a team-oriented environment where every employee feels empowered to take initiative and lead.
• Cultivate a positive, customer-focused workplace by supporting team growth and leadership development.
• Address and resolve concerns, including incident reporting, to ensure a seamless experience.
• Monitor and adjust equipment, wash package functions, and tunnel performance to optimize efficiency.
• Uphold company policies, enforce safety protocols, and ensure all employees complete required safety training.
• Provide customers with information on wash products, packages, wash books, and membership plans.
• Assist customers with membership account updates and issue resolution.
• Oversee store opening and closing procedures, ensuring all tasks are completed correctly.
• Learn car wash chemistry, product interactions, and their impact on wash quality.
• Identify and resolve wash quality issues caused by chemical imbalances or other factors.
• Communicate areas of improvement for the location, team, and company to management.
• Administer customer feedback surveys during each shift to maintain high-quality service standards.

Qualifications

• Strong team player with leadership abilities to guide and support colleagues.
• Comfortable working outdoors in all weather conditions, including evenings and weekends.
• Physically capable of lifting up to 50 pounds and standing or moving for extended periods.
• Detail-oriented with a focus on delivering high-quality service and maintaining safety standards.
• Ability to foster a welcoming, fun, and customer-focused environment that drives business and team success.
• Adherence to all safety protocols, including proper handling of chemicals per safety guidelines.
• Must successfully pass a background check.

Benefits

• Competitive Compensation in Base and Bonus Potential
• Comprehensive Health Benefits (Medical, Dental & Vision)
• Paid Time Off in addition to Company Paid Holidays
• 401(k) Retirement Plan with Company Match
• Company-Paid Life Insurance
• Pathways to Advancement
• Free Weekly Car Washes