Shift Leader Gelato Team Member

Ontario Trillium Foundation; Cambridge (MA); On-site; USD 20,664 - 27,552; Part time

Benefits offered by this job

Competitive wages + tips

Performance bonuses

50% discount on gelato

Flexible schedule

Opportunities for growth and development

Job summary

Ontario Trillium Foundation in Cambridge, Massachusetts is seeking a dedicated Shift Leader to lead a team in providing exceptional customer service. This role involves maintaining high energy during busy periods, overseeing team performance, and ensuring organized operations. Flexible scheduling is required, especially evenings and weekends. Join our supportive environment and enjoy competitive wages, tips, and a 50% discount on gelato. Ideal for those looking for a part-time leadership opportunity with potential for growth.

Qualifications

• Proven customer service skills with a strong focus on teamwork.
• Ability to maintain energy and focus during busy shifts.
• Reliable, punctual, and maintain a professional demeanor.

Responsibilities

• Lead the team during shifts and maintain service standards.
• Ensure outstanding service for every customer.
• Support and motivate team members while handling transactions.

Skills

Customer service skills

Positive attitude

Strong work ethic

Comfortable in fast-paced environment

Team-oriented mindset

Job description

Looking for a fast-paced leadership role in a positive, team-oriented environment?

We’re hiring an energetic and dependable Shift Leader who enjoys working with people and takes pride in delivering exceptional service while supporting and guiding a team. This is a great opportunity for someone looking to take the next step in customer service and hospitality leadership.

What You’ll Do

• Lead the team during shifts and set the standard for energy and professionalism
• Ensure every customer receives outstanding service
• Serve gelato and create custom gelato roses with a spatula (full training provided)
• Work quickly and efficiently during busy rushes while keeping the team organized
• Support, motivate, and coach team members during service
• Handle transactions accurately and oversee cash procedures
• Maintain a clean, organized, and well-stocked workspace
• Assist with opening and closing procedures

Schedule Requirements

Our operating hours are 11:00 AM to 11:30 PM, with closing shifts ending around midnight.

• Flexible availability is required
• Must be available evenings and weekends
• Must have availability through September

This role is ideal for someone who can commit to a regular part‑time schedule and takes their work responsibilities seriously.

What We’re Looking For

• Positive attitude and strong work ethic
• Comfortable working on your feet in a fast‑paced environment
• Reliable, punctual, and professional
• Able to maintain energy and focus during busy shifts
• Proactive and team‑oriented mindset
• Strong customer service skills and a genuine enjoyment of working with people

Why Join Us?

• Competitive wages + tips and performance bonuses
• Awesome, team‑oriented environment
• Opportunities for quick professional growth and development
• Flexible schedule
• 50% on gelato

If you’re dependable, energetic, and ready to be part of a supportive team, we’d love to hear from you.