Shift Leader at Jersey Mike's, Heights Location

Jersey Mike's Subs Billings Heights; Billings (MT); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Paid Time Off

Medical and Dental Insurance

Free Food during shifts

50% Discounted food for family

Opportunities for Growth & Career

Super Competitive Pay, Plus Tips!

In-House Training and Development

401K

Job summary

Jersey Mike's Subs seeks individuals with leadership experience to join our Billings Heights leadership team. We offer guaranteed hourly wages for shift leader training and higher pay once fully trained, with comprehensive benefits and in-house development opportunities.

The role requires strong communication, reliability, and the ability to coach a small team in a fast-paced setting. Expect 38–40 hours weekly, flexible scheduling, and a commitment to outstanding customer service.

Qualifications

• High School Diploma or equivalent.
• Must be at least 18 years old (Meat Slicer Operation).
• Valid Driver’s License.
• Must complete and obtain the company-paid ServSafe Managers Certification within 90 days of hire.
• Reliable Transportation.
• Familiar with Point of Sale (POS) systems.
• Excellent verbal, written, and communication, and interpersonal skills.
• Knowledge of Microsoft Office programs.
• Physical: must be able to work in any area of the restaurant.
• Must lift up to 50 pounds occasionally and stand all day.
• Must maintain a flexible work schedule.
• Must provide exceptional customer service.
• Must enjoy bantering and interacting with others.
• Must demonstrate punctuality, professionalism, and integrity.
• Must demonstrate solid leadership characteristics.
• 1 Year (Preferred) high-volume restaurant supervisory experience.

Responsibilities

• Coaching the staff to deliver amazing customer service.
• Producing high-quality food.
• Delivering the Jersey Mike’s experience.
• Cash handling.
• Following the Learning Management System Training Program.
• Developing others for career growth.
• Enforcing policies and procedures.
• Participating in local and national marketing initiatives.
• Building sales.
• Maintaining cleanliness and proper sanitation practices in the establishment.
• Being certified in all four positions of the restaurant.
• Effective communication.
• Having a sense of urgency

Skills

Leadership

Shift Leader Experience

Communication

Training & Development

Customer Service

Education

High School Diploma or equivalent

Tools

POS systems

Microsoft Office

Job description

Jersey Mike’s Subs - “A Sub Above”

Jersey Mike's Subs is looking for individuals with Leadership/Shift Leader experience to join our leadership team at our Billings Heights location. We are looking for fun, energetic, and reliable individuals who can train with us to help lead a team of professionals in serving our awesome guests!

Wages for Shift Leader in Training:

$19.00 Per Hour GUARANTEED (Includes Tips)

Wages for Fully Trained Shift Leader:

$24.00 Per Hour GUARANTEED (Includes Tips)

Benefits:

• Paid Time Off for Full-Time Employees

• Medical and Dental Insurance for Full-Time Employees

• Free Food during working shifts

• 50% Discounted food for family members

• Opportunities for Growth & Potential Career

• Super Competitive Pay, Plus Tips!

• In-House Training and Development

• 401K plan

Minimum Requirements:

• Education: High School Diploma or equivalent.

• Must be at least 18 years old (Meat Slicer Operation)

• Valid Driver’s License

• Must complete and obtain the company-paid ServSafe Managers Certification within 90 days of hire.

• Reliable Transportation

• Familiar with Point of Sale (POS) systems.

• Excellent verbal, written, and communication, and interpersonal skills.

• Knowledge of Microsoft Office programs

• Physical: Must be able to work in any area of the restaurant when needed.

• The position requires bending, standing, and walking the entire day. Must have the ability to lift 10 pounds frequently and up to 50 pounds occasionally.

• Must be able to maintain a flexible work schedule

• Must be able to provide exceptional customer service.

• Must enjoy bantering and interacting with others

• Must demonstrate punctuality, professionalism, and integrity

• Must demonstrate solid leadership characteristics

• 1 Year (Preferred) high-volume restaurant supervisory experience, including some experience in a quick service or fast casual dining environment.

A Shift Leader is responsible for supporting the management team in executing and running their assigned location. This includes, but is not limited to:

• Coaching the staff to deliver amazing customer service;

• Producing high-quality food;

• Delivering the Jersey Mike’s experience;

• Cash handling;

• Following the Learning Management System Training Program.

• Developing others for career growth;

• Enforcing policies and procedures;

• Participating in local and national marketing initiatives;

• Building sales;

• Maintaining cleanliness and proper sanitation practices in the establishment.

• Being certified in all four positions of the restaurant.

• Effective communication;

• Having a sense of urgency

Additional Job Requirements:

• Move or transport up to 50lbs without assistance unless a medical notation is made, whereas any physical disabilities are covered by the Americans with Disabilities Act or a temporary doctor's note with a time frame for the restriction on your ability.

• Work 38-40 hours per week;

• Communicate with the GM/AGM/DM about any issues they are having.

• Lead by example in terms of the quality of the food they make, the way they interact and provide customer service, and coming to work in a clean, fitted, and pressed uniform daily.

• Create food consistent with Jersey Mike's high-quality standards.

• Maintain a restaurant that is noticeably cleaner than others.

• Work in a fast-paced, team-driven atmosphere

• Ability to multitask and work with a sense of urgency

• Interface with customers and provide an exceptional experience

• Full understanding of the terms’ accountability and integrity

• Key Holder

• Perform all tasks related to the opening and closing of the store.

• Knows how to bake bread and perform all prep

• Manage and lead a crew of 2 to 5 people.

• Proficient in slicing

Jersey Mike's Subs has been making amazing subs since 1956 in Point Pleasant, New Jersey!

The Jersey Mikes tradition was founded on a strong sense of community and commitment to the personal and professional development of our people. Our goal is to serve the highest quality sub sandwich to our customers in a manner that projects a thankful and caring mentality to every person that comes through our door. Our culture is a culture of "giving" and supporting our local communities so that all can be lifted together.

Jersey Mike's is committed to providing our customers with the most enjoyable and satisfying experience possible through our amazing subs and unparalleled customer service.

We understand that it all starts with a winning team of individuals who are fun, personable, diligent, positive, energetic, and eager-to-learn team players who take pride in what they do and who they are. At the end of the day, they are focused on executing great customer service with a Great Big Smile! If you possess these attributes and can commit to improving upon them, we would love to speak with you about joining our team!

Become part of Jersey Mike's vibrant organization! Grab hold of our powerful positive energy with a Jersey Mike's ready-to-take-off career that is fun, fulfilling, and rewarding!

If you like to have fun, banter with people, and enjoy sharing your life, then working at Jersey Mike’s may be for you. Besides learning about our business and pleasing people with our great authentic sub sandwiches, you'll learn a whole new level of social decorum to take through life.

So become part of our tradition! Jersey Mike's was built on a strong sense of community and an outstanding commitment to the personal growth of our people. If you enjoy being part of something special in a strong cultural and spirited environment, then bring your energy and come grow with us!