Shift Leader

30015 Jersey Mike's Thibodaux; Thibodaux (LA); On-site; USD 17,000 - 22,000; Full time

Job summary

Jersey Mike's Subs in Thibodaux is seeking a Shift Leader to support the management team in daily operations. You will coach a small crew, ensure high-quality food preparation, and deliver exceptional customer service in a fast-paced environment.

The role requires leading by example, strong communication, and ability to work 38–40 hours per week, with responsibilities including opening/closing duties and staff development.

Qualifications

• High school diploma or equivalent.
• Serve Safe Certification - Food Handler.
• 1 year QSR experience preferred.

Responsibilities

• Coach staff to deliver excellent customer service.
• Produce high-quality food.
• Deliver the Jersey Mike’s experience to customers.
• Cash handling and store banking.
• Follow training programs and develop team members.
• Enforce store policies and procedures.
• Participate in local and national marketing initiatives.
• Build sales and maintain cleanliness/sanitation.

Skills

Customer service

Team leadership

Food safety

Communication

Education

High school diploma or equivalent

Serve Safe Certification - Food Handler

1 year QSR experience preferred

Tools

POS system

Job description

Jersey Mike's Subs has been making amazing subs since 1956 in Point Pleasant New Jersey!

The Jersey Mikes tradition was founded on a strong sense of community and commitment to the personal and professional development of our people. Our goal is to serve the highest quality sub sandwich to our customer in a manner that projects a thankful and caring mentality to every person that comes through our door. Our culture is a culture of "giving" and supporting our local communities so that all can be lifted together.

"Jersey Mike's "A Sub Above""

Jersey Mikes is committed to providing our customers with the most enjoyable and satisfying experience possible through our amazing subs and unparalleled customer service.

We understand that it all starts with a winning team of individuals who are fun, personable,diligent, positive, energetic, eager to learn team players who take pride in what they do and who they are. At the end of the day they are focused on executing great customer service with a Great Big Smile! If you possess these attributes and can commit to improving upon them, we would love to speak with you about joining our team!

A Shift Leader is responsible for supporting the management team in the execution of running their assigned location. This includes, but is not limited to:

• Coaching the staff to deliver amazing customer service;
• Producing high quality food;
• Delivering the Jersey Mike’s experience;
• Cash handling;
• Following the Learning Management System Training Program;
• Developing others for career growth;
• Enforcing policies and procedures;
• Participating in local and national marketing initiatives;
• Building sales;
• Maintaining the cleanliness and proper sanitation practices in the establishment;
• Being certified in all four positions of the restaurant;
• Effective communication;
• Having a sense of urgency;

A Shift Leader is expected to:

• Move or Transport up to 50 lbs without assistance unless a medical notation is made whereas any physical disabilities are covered by the Americans with Disabilities Act or a temporary doctor's note with a time frame for the restriction on your ability;
• Work 38-40 hours per week;
• Have the ability to get to and from work;
• Communicate with the GM/AGM/DM of any issues they are having;
• Lead by example in terms of quality of the food they make, the way they interact and provide customer service, and coming to work in a clean, fitted, and pressed uniform daily.

Create food consistent with Jersey Mikes high quality standards

• Maintain restaurant that is noticeably cleaner than others
• Work in a fast-paced team driven atmosphere
• Ability to multitask and work with a sense of urgency
• Interface with customers and provide an exceptional experience
• Full understanding of the term’s accountability and integrity
• Key Holder
• Perform all tasks related to opening and closing of store
• Knows how to bake bread and perform all prep
• Manage and lead crew of 2 to 5 people
• Proficient in slicing

Qualifications for the job:

• Education: High school degree or equivalent
• 1 Year QSR experience preferred
• Other: Must be 18 years or older to operate the slicer
• Serve Safe Certification - Food Handler
• Must have reliable transportation

At Jersey Mike's, we understand that being the best team on the planet takes more than just talent. It is a perfect blend of talent, trust, teamwork, and a shared vision. It's that little added effort, a splash of extra and unexpected, that elevates everything we do.

Our subs are authentic and fresh, served up with a helping of neighborly banter from our dedicated and high-energy team. We are looking for outgoing, hardworking, friendly, and responsible individuals who believe in:

• Serving high quality, fresh products with energy and a sense of urgency
• Serving customers personalized products in a clean, warm and friendly atmosphere
• Working with and serving others- "sharing your life with the customer"
• Being a part of a bigger whole and having the desire to give back to your community

Compensation: To be discussed