Shift Leader / Assistant Manager

The McKee Group; Exton (PA); On-site; USD 25,000 - 34,000; Full time

Job summary

The McKee Group is seeking an Assistant Site Manager / Shift Leader for our Exton car wash to partner with the Site Manager in overseeing daily operations and leading a team to provide outstanding customer service. You will ensure safety, cleanliness, and efficient operations while stepping in during the Site Manager's absence.

The ideal candidate brings at least 1 year of supervisory experience in a service setting, a high school diploma or equivalent, strong communication and problem-solving

Qualifications

• Minimum of one year of supervisory or leadership experience in a service environment.
• High school diploma or equivalent; associate or bachelor's degree preferred.
• Strong communication and customer service skills.
• Mechanical aptitude and the ability to learn car wash equipment and machinery.
• Valid driver's license and reliable transportation.

Responsibilities

• Lead, motivate, and support team members to deliver excellent customer service and a positive customer experience.
• Oversee daily operations and assume responsibility for running the site in the absence of the Site Manager.
• Supervise, train, and develop Customer Service Associates while providing direction and addressing performance concerns.
• Ensure employees follow company procedures, operational standards, and safety guidelines.
• Monitor equipment performance, troubleshoot operational issues, and perform routine and preventative maintenance and repairs.
• Oversee daily opening and closing procedures and ensure the facility is operating efficiently.
• Maintain the cleanliness, organization, and overall appearance of the facility, including interior and exterior areas, landscaping, and seasonal snow and ice removal.
• Address customer concerns promptly and professionally, ensuring customer satisfaction.
• Support the achievement of operational and financial goals established by ownership and management.
• Perform other duties and responsibilities as assigned

Skills

Leadership experience

Customer service

Communication

Organizational skills

Problem-solving

Mechanical aptitude

Time management

Interpersonal skills

Computer literacy

Attention to detail

Education

High school diploma or equivalent

Associate degree

Bachelor's degree

Tools

Car wash equipment

Job description

About the Position

Are you a hands-on leader who enjoys working with people, delivering outstanding customer service, and keeping operations running smoothly? We are looking for an enthusiastic and dependable Assistant Site Manager / Shift Leader to help lead our car wash team!

In this role, you will work closely with the Site Manager to oversee daily operations, motivate and develop employees, maintain a clean and safe facility, and ensure every customer has a positive experience. When the Site Manager is off duty, you will take the lead in managing the overall operation of the site and ensuring business goals and company standards are met.

This is a great opportunity for someone with leadership experience who enjoys a fast-paced, team-oriented environment.

Key Responsibilities

• Lead, motivate, and support team members to deliver excellent customer service and a positive customer experience

• Oversee daily operations and assume responsibility for running the site in the absence of the Site Manager

• Supervise, train, and develop Customer Service Associates while providing direction and addressing performance concerns

• Ensure employees follow company procedures, operational standards, and safety guidelines

• Monitor equipment performance, troubleshoot operational issues, and perform routine and preventative maintenance and repairs

• Oversee daily opening and closing procedures and ensure the facility is operating efficiently

• Maintain the cleanliness, organization, and overall appearance of the facility, including interior and exterior areas, landscaping, and seasonal snow and ice removal

• Address customer concerns promptly and professionally, ensuring customer satisfaction

• Support the achievement of operational and financial goals established by ownership and management

• Perform other duties and responsibilities as assigned

What We're Looking For

• At least one year of supervisory or leadership experience in retail, hospitality, customer service, or a similar service-oriented environment

• Previous car wash experience is a plus

• High school diploma or equivalent required; associate or bachelor's degree preferred

• Strong communication, interpersonal, and customer service skills

• Excellent organizational skills, attention to detail, and time management abilities

• Strong problem-solving skills and the ability to make sound decisions

• Mechanical aptitude and the ability to learn and operate car wash equipment and machinery

• Basic computer proficiency

• Valid driver's license and reliable transportation

• Must be at least 18 years of age

Schedule Requirements

This position requires a flexible schedule, including the ability to work opening and closing shifts, weekends, holidays, and other high-volume periods as needed.

Why Join Our Team?

• Opportunity to take on a leadership role and grow professionally

• Be part of a team-focused, customer-oriented environment

• Make a direct impact on daily operations and customer satisfaction

If you're a motivated leader who takes pride in doing things right, enjoys working with a team, and is ready to take the next step in your career, we'd love to hear from you!