Shift Leader #9880

FiveStar; Tompkinsville (KY); On-site; USD 30,000 - 38,000; Full time

Job summary

A leading company in retail seeks a Shift Leader to support overall store operations, focusing on customer service and staff training. This role encompasses managing inventory, ensuring safety, and creating a welcoming environment for customers. Must be a team player with basic computer skills and a positive attitude.

Qualifications

• Must be at least 18 years old.
• Professional appearance and a positive attitude.
• Honest, hardworking, with excellent attendance.

Responsibilities

• Assist with store operations, including customer service and training of staff.
• Ensure inventory control and safety guidelines are followed.
• Responsible for merchandising and store displays.

Skills

Customer-focused

Team player

Basic computer skills

Positive attitude

Job description

9880 Tompkinsville
FiveStar #9880
110 East 4th Street
Tompkinsville, KY 42167, USA

General Summary: The Shift Leader partners with the store management team to learn and assist with the overall operations of the store on an assigned shift, including but not limited to customer service, food service, and marketing. They will assist in training and directing the customer service representatives in their duties as required by company policy and procedures as they learn basic management duties.

• Proficient in all customer service representative responsibilities.
• Practices and promotes the FiveStar treatment (friendly atmosphere, meeting customer needs, suggestive selling).
• Partners with the FiveStar team to provide excellent customer service as outlined by company policies and procedures.
• Assists in the timely and thorough training of customer service representatives.
• Helps educate the store team on policies and communications.
• Assists store management in ensuring inventory control, equipment maintenance, and safety and robbery prevention guidelines are followed.
• Works with store management to ensure quality food operations.
• Follows up with store employees on communications, including emails, weekly and monthly specials, and companywide programs.
• Responsible for merchandising, including evaluating displays, pricing, and promotional signage.
• Educates store employees on relevant topics.

Minimum Qualifications:

• Professional appearance and a positive attitude.
• Must be at least 18 years old.
• Team player, customer-focused, honest, hardworking, and with excellent attendance.
• Basic computer skills.

Physical Requirements:

• Ability to work different shifts (morning, evening, overnight), weekends, and holidays.
• Daily standing, pushing, pulling, reaching, bending, squatting, climbing, walking, lifting up to 55 lbs., working in cold indoor environments (35°F or less), and food service preparation.
• Ability to work in varying seasonal weather conditions.

Note: Basic computer skills are required.

FiveStar is an Equal Opportunity Employer.

Qualifications

Skills

Behaviors

Motivations

Education

Experience

Licenses & Certifications

We are committed to equal opportunity employment. This employer is required to notify all applicants of their rights under federal employment laws. Please review the "Know Your Rights" notice from the Department of Labor for more information.