Shift Leader #2214

FiveStar; Campbellsville (KY); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading company as a Shift Leader in Campbellsville, KY. This role involves partnering with store management to oversee store operations while ensuring exceptional customer service. Responsibilities include training staff and maintaining quality standards in food service. Ideal candidates are team players with excellent attendance and basic computer skills.

Qualifications

• Must be at least 18 years old.
• Professional appearance and positive attitude.
• Honest and hardworking with excellent attendance.

Responsibilities

• Partners with management to learn and assist with store operations.
• Assists in training and directing customer service representatives.
• Supports inventory control and ensures quality food operation.

Skills

Customer-focused

Team player

Positive attitude

Basic computer skills

Job description

Join to apply for the Shift Leader #2214 role at FiveStar.

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Description

• Proficient in all customer service representative job responsibilities.
• Practices and promotes the FiveStar treatment (friendly atmosphere, customer’s needs met, suggestive selling).
• Partners with FiveStar team to provide customers with service as outlined by the company’s policies and procedures.
• Assists in timely and thorough training of customer service representatives.
• Assists in educating store team on policies and communications.
• Assists store management in ensuring inventory control methods are in place, equipment is in good condition, and safety and robbery prevention guidelines are followed.
• Partners with store management to ensure quality food operation.
• Follows up with store employees on communications, including emails, weekly and monthly specials, and company-wide programs.
• Responsible for merchandising, including evaluating displays, pricing, and promotional signage.
• Educates store employees.

Job Details

Description

General Summary: The Shift Leader partners with the store management team to learn and assist with overall store operations during an assigned shift, including Customer Service, Food Service, and marketing. They assist in training and directing customer service representatives as they learn basic management duties.

Essential Job Duties:

• Proficient in all customer service representative responsibilities.
• Promotes the FiveStar treatment.
• Partners with the team to provide service per company policies.
• Helps train customer service staff.
• Supports store policies, safety, and inventory control.
• Ensures quality food operation.
• Communicates with staff via emails and updates.
• Handles merchandising tasks.
• Educates employees.

Minimum Qualifications

• Professional appearance and positive attitude.
• Must be at least 18 years old.
• Team player, customer-focused, honest, hardworking, with excellent attendance.
• Basic computer skills.

Physical Requirements

• Ability to work various shifts, including weekends and holidays.
• Daily physical activity including standing, pushing, pulling, reaching, bending, squatting, climbing, walking, and lifting up to 55 lbs.
• Ability to work in cold environments and in varying weather conditions.
• Basic computer skills.

FiveStar is an Equal Opportunity Employer.