Shift Leader #9870

FiveStar; Summer Shade (KY); On-site; USD 17,000 - 22,000; Full time

Job summary

FiveStar in Summer Shade, Kentucky, seeks a Shift Leader to work with management across Customer Service, Food Service, and marketing on assigned shifts. You will train and direct the customer service representatives and ensure policy compliance.

Responsibilities include supervising displays, pricing, promotions, inventory controls, and maintaining safe, efficient store operations while fostering a positive, guest-focused environment.

Qualifications

• Professional appearance and a positive attitude.
• Must be at least 18.
• Team player, customer focused, honest, hardworking, and excellent attendance.
• Basic computer skills.

Responsibilities

• Proficient in all customer service representative duties.
• Promotes FiveStar treatment (friendly atmosphere, customer's needs met, suggestive selling).
• Assists training and directing customer service representatives.
• Assists in educating store team on policies and communications.
• Assist store management in inventory control, equipment, safety and robbery prevention guidelines.
• Partners with store management to assure quality food operation.
• Follows up with store employees on communications, weekly and monthly specials, and programs.
• Responsible for merchandising up to pricing and promotional signage.
• Educates store employees.

Skills

Customer service

Team player

Basic computer skills

Professional appearance

Job description

General Summary:

The Shift Leader partners with the store management team to learn and assist with the overall operations of the store on an assigned shift, including but not limited to, Customer Service, Food Service, and marketing. They will assist in training and directing the customer service representative in their duties as required by company policy and procedures as they learn basic management duties.

Essential Job Duties:

• Proficient in all customer service representative job responsibilities.
• Practices and promotes the FiveStar treatment (friendly atmosphere, customer's needs met, suggestive selling).
• Partners with FiveStar team to provide customers with service as outlined by the company’s policies and procedures.
• Assists in timely and thorough training of customer service representatives.
• Assists in educating store team on policies and communications.
• Assist store management team in ensuring inventory control methods are in place, equipment is in good condition, and safety and robbery prevention guidelines are in place.
• Partners with store management team to assure quality food operation.
• Follows-up with store employees on communications, up to and including emails, weekly and monthly specials, companywide programs.
• Responsible for Merchandising up to and including evaluating displays, pricing, promotional signage.
• Educate store employees.

Minimum Qualifications:

• Professional appearance and a positive attitude.
• Must be at least 18
• Team player, customer focused, honest, hardworking, and excellent attendance.
• Basic Computer Skills

Physical Requirements:

• Ability to work on different shifts (a.m., p.m., overnight), weekends, and holidays.
• Daily standing, pushing, pulling, reaching, bending, squatting, climbing, walking, lifting (up to 55 lbs.), working in cold indoor environments (35 degrees or less), and food service preparation.
• Ability to work in varying seasonal weather conditions.

Basic Computer Skills

FiveStar is an Equal Opportunity Employer.