Shift Leader- 5922

Pho Prime, LLC; Burbank (CA); On-site; USD 29,893 - 33,062; Full time

Benefits offered by this job

Competitive pay

No overnight hours

Free meal during your shift

Employee discount on food

Excellent career growth potential (we"

Job summary

Pho Prime, LLC is seeking a Shift Leader to oversee daily restaurant operations during assigned shifts in Burbank. You will coordinate crew tasks, manage inventory, and ensure adherence to safety and quality standards while delivering exceptional customer experiences.

The role requires 1+ years of supervisory experience or EPL SPECS certification, and the ability to train staff on new products and procedures. Competitive pay and flexible scheduling offered.

Qualifications

• High school diploma or GED preferred.
• Must be certified on EPL SPECS positions or must have 1 or more years of restaurant supervisory experience and pass the EPL Food Safety Audit (FSA) class after hire.

Responsibilities

• Oversee daily restaurant operations during shifts and ensure consistency with company standards.
• Coordinate crew tasks for setup, food prep, and cleaning; manage inventory checks and updates to the system.
• Maintain service speed and quality metrics; uphold EPL health code safety standards and QSC principles.
• Direct shift staffing, ensure breaks, adjust staffing for sales volume, and guide food production with Area Leader input.
• Train and support team members on new products and procedures.

Job description

Address 521 N 1st St, Burbank, CA, 91502, US

Compensation $21.70 - $24.00/hour

Position Purpose

The Shift Leader oversees the daily operations of the restaurant during assigned shifts and in the absence of the General Manager or Assistant Manager, ensuring exceptional customer experiences and that team members adhere to company standards.

Essential Duties and Responsibilities

• Manage restaurant opening and closing procedures, including security protocols. Coordinate crew tasks for setup, food prep, and cleaning. Conduct inventory checks and update the inventory system. Handle food deliveries, ensuring accuracy in inventory records.
• Ensure customer service and speed of service metrics meet company goals and standards. Maintain restaurant cleanliness according to EPL and health code safety standards. Ensure adherence to safety practices and Quality, Service, Cleanliness (QSC) standards.
• Prioritize team members' tasks during shift. Ensure that break policies are followed for self and others by communicating with team members about breaks and serving as a breaker, as needed. Adjust shift staffing based on sales volume for productivity. Monitor and adjust food production, consulting with the Area Leader for guidance as needed.
• Train and support team members on new products and operational procedures.
• Manage restaurant operating duties such as assigning and opening cash registers, handling phone calls, verifying catering orders, and overseeing company funds. Conduct safe and cash drawer audits, prepare deposits, consult with the Area Leader for support and guidance in ensuring compliance with operational procedures while on the shift.
• Continuously strive to meet or exceed customer expectations and satisfaction. Greet and assist customers with their orders in a friendly and helpful manner.

Education/Work Experience

High school diploma or equivalent (GED) preferred. Must be certified on all EPL SPECS positions or must have 1 or more years of restaurant supervisory experience and pass the EPL Food Safety Audit (FSA) class after hire.

What’s in it for you

• Competitive pay
• No overnight hours
• Free meal during your shift
• Employee discount on food
• Excellent career growth potential (we promote from within)
• Flexible Scheduling: Full-Time or Part-Time hours
• Medical, Dental, and Vision Insurance
• 401(K) Plan with match and immediate vesting (must be at least 21 to participate)
• Paid vacation
• Employee Assistance Program
• Flexible spending accounts, Legal Insurance, and Pet Insurance
• Discounts on theme parks, movie tickets, sports events, hotels and more

Eligibility for these benefits is based on the number of average hours worked per week within a 12-month period.

Eligibility begins after completing at least 12 months of employment, averaging 33 hours of work per week.