Shift Leader- 5491

Pho Prime, LLC; Los Angeles (CA); On-site; USD 28,929 - 33,062; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance

401(k) with company match

Paid vacation

Free meal during shift

Employee food discount

Career growth opportunities

Flexible scheduling

No overnight hours

Job summary

Pho Prime, LLC is seeking a Shift Leader in Los Angeles to guide the team during shifts, ensure fast service, and uphold safety and quality standards. You will oversee opening/closing, inventory, cash handling, and customer satisfaction, while training staff on new products and processes.

The role requires a high school diploma or GED, EPL SPECS certification or equivalent supervisory experience with FSA, and a commitment to exceptional restaurant operations.

Qualifications

• High school diploma or GED preferred.
• Must be EPL SPECS certified or have 1+ year restaurant supervisory experience and pass the EPL Food Safety Audit (FSA) class after hire.

Responsibilities

• Manage restaurant opening and closing procedures, including security protocols; coordinate crew tasks for setup, food prep and cleaning; conduct inventory checks and update the inventory system.
• Ensure customer service and speed of service metrics meet company goals and standards; maintain cleanliness per EPL and health code safety standards; uphold QSC standards.
• Prioritize team tasks during shift; enforce break policies; adjust staffing based on sales; monitor and adjust food production with Area Leader guidance.
• Train and support team members on new products and procedures.
• Handle cash operations during shifts, verify catering orders, conduct cash drawer audits, and prepare deposits with Area Leader support.
• Greet and assist customers to meet or exceed expectations and satisfaction.

Education

High school diploma or GED

EPL SPECS certification or 1+ year restaurant supervisory experience with EPL Food Safety Audit (FSA)

Job description

Address 12643 Sherman Way, North Hollywood, CA, 91605, US

Compensation $21.70 - $24.00/hour

Description

As a Shift Leader, you’re the one turning up the heat! You’ll lead your team to ensure exceptional service and smooth operations during your shift. With your passion and attention to detail, you’ll create fire‑grilled experiences that keep guests coming back while growing as a leader. Ready to ignite your flamin’ good career? Apply now!

POSITION PURPOSE

The Shift Leader oversees the daily operations of the restaurant during assigned shifts and in the absence of the General Manager or Assistant Manager, ensuring exceptional customer experiences and that team members adhere to company standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Manage restaurant opening and closing procedures, including security protocols. Coordinate crew tasks for setup, food prep, and cleaning. Conduct inventory checks and update the inventory system. Handle food deliveries, ensuring accuracy in inventory records.
• Ensure customer service and speed of service metrics meet company goals and standards. Maintain restaurant cleanliness according to EPL and health code safety standards. Ensure adherence to safety practices and Quality, Service, Cleanliness (QSC) standards.
• Prioritize team members' tasks during shift. Ensure that break policies are followed for self and others by communicating with team members about breaks and serving as a breaker, as needed. Adjust shift staffing based on sales volume for productivity. Monitor and adjust food production, consulting with the Area Leader for guidance as needed.
• Train and support team members on new products and operational procedures.
• Manage restaurant operating duties such as assigning and opening cash registers, handling phone calls, verifying catering orders, and overseeing company funds. Conduct safe and cash drawer audits, prepare deposits, consult with the Area Leader for support and guidance in ensuring compliance with operational procedures while on the shift.
• Continuously strive to meet or exceed customer expectations and satisfaction. Greet and assist customers with their orders in a friendly and helpful manner.

Education/Work Experience

High school diploma or equivalent (GED) preferred. Must be certified on all EPL SPECS positions or must have 1 or more years of restaurant supervisory experience and pass the EPL Food Safety Audit (FSA) class after hire.

What’s in it for you?

• Competitive pay
• No overnight hours
• Free meal during your shift
• Employee discount on food
• Excellent career growth potential (we promote from within)
• Flexible Scheduling: Full‑Time or Part‑Time hours
• Medical, Dental, and Vision Insurance*
• 401(K) Plan with match and immediate vesting (must be at least 21 to participate)
• Paid vacation**
• Employee Assistance Program
• Flexible spending accounts, Legal Insurance, and Pet Insurance*
• Discounts on theme parks, movie tickets, sports events, hotels and more…

*Eligibility for these benefits is based on the number of average hours worked per week within a 12‑month period.

**Eligibility begins after completing at least 12 months of employment, averaging 33 hours of work per week.

Why work for us?

When it comes to our people, our motto is: Let them cook. In fact, we see you as our secret ingredient. While our chicken is fire, it’s our people… They set us ablaze. You’re the ones bringing the passion, ideas and energy–the flavor–whether cooking in the restaurant or working in the support center. That’s why we take pride in providing a place where you can express, develop and belong… all while enjoying a healthy balance. Here, fire‑grilled chicken makes flamin’ good careers.