Shift Leader 604

WhiteWater Express Car Wash; Erlanger (KY); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health benefits

401(k) retirement plan

Paid time off

Life insurance

Career advancement opportunities

Free weekly car washes

Job summary

WhiteWater Express Car Wash is seeking a Shift Leader to help oversee each shift, guiding team members and ensuring daily duties are completed. You will support management with incident reporting, equipment checks, and process improvements to boost overall efficiency.

The role requires leading by example, delivering high-quality customer service, and maintaining safety standards while coordinating with the team across busy shifts.

Qualifications

• Must be a strong team leader capable of guiding colleagues.
• Able to work outdoors in all weather, including evenings and weekends.
• Physically capable of lifting up to 50 pounds.
• Detail-oriented with a focus on safety and quality.
• Willingness to pass a background check.

Responsibilities

• Foster a team-oriented environment and empower staff to lead initiatives.
• Monitor equipment and tunnel performance to maintain efficiency.
• Enforce safety protocols and complete required safety training.
• Assist customers with memberships and account updates.
• Oversee opening and closing procedures and ensure tasks are completed.
• Identify improvements and communicate feedback to management.

Skills

Leadership

Team player

Safety-focused

Customer service

Communication

Problem solving

Job description

Shift Leader

At WhiteWater Express, we are more than just a car wash; we are a company built on respect, communication, and a passion for people. Our dedicated team members are leaders within the company, and we believe that personal growth is the key to our organizational success. If you are a self-starter, motivated, and ready to take on new challenges, we want you to succeed with us, as a part of a rapidly growing business.

Position Overview

The Shift Leader position is responsible for assisting with oversight of each shift. The position ensures that every team member understands and is enabled to perform their daily duties and assists management with completing incident reports and equipment maintenance, repairs, and reporting.

Key Responsibilities

• Foster a team-oriented environment where every employee feels empowered to take initiative and lead.
• Cultivate a positive, customer-focused workplace by supporting team growth and leadership development.
• Address and resolve concerns, including incident reporting, to ensure a seamless experience.
• Monitor and adjust equipment, wash package functions, and tunnel performance to optimize efficiency.
• Uphold company policies, enforce safety protocols, and ensure all employees complete required safety training.
• Provide customers with information on wash products, packages, wash books, and membership plans.
• Assist customers with membership account updates and issue resolution.
• Oversee store opening and closing procedures, ensuring all tasks are completed correctly.
• Learn car wash chemistry, product interactions, and their impact on wash quality.
• Identify and resolve wash quality issues caused by chemical imbalances or other factors.
• Communicate areas of improvement for the location, team, and company to management.
• Administer customer feedback surveys during each shift to maintain high-quality service standards.

Qualifications

• Strong team player with leadership abilities to guide and support colleagues.
• Comfortable working outdoors in all weather conditions, including evenings and weekends.
• Physically capable of lifting up to 50 pounds and standing or moving for extended periods.
• Detail-oriented with a focus on delivering high-quality service and maintaining safety standards.
• Ability to foster a welcoming, fun, and customer-focused environment that drives business and team success.
• Adherence to all safety protocols, including proper handling of chemicals per safety guidelines.
• Must successfully pass a background check.

Benefits

• Competitive Compensation in Base and Bonus Potential
• Comprehensive Health Benefits (Medical, Dental & Vision)
• Paid Time Off in addition to Company Paid Holidays
• 401(k) Retirement Plan with Company Match
• Company-Paid Life Insurance
• Pathways to Advancement
• Free Weekly Car Washes

Our employees are our most valuable asset. We only employ the best people in the service industry who embrace new challenges with enthusiasm. If you are looking for professional development with advancement opportunities in a fast-growing organization, come join our Team! #INDNew