Shift Leader

Dunkin'; Wyomissing (Berks County); On-site; USD 21,000 - 30,000; Full time

Job summary

Buffalo Wild Wings GO in Wyomissing is seeking Shift Leaders to guide daily operations, coach teammates, and deliver an outstanding guest experience.

You will set shift priorities, assign tasks, train new team members, and drive results while upholding brand standards. This role emphasizes teamwork, accountability, and a fast-paced service environment with opportunities for growth within the Go format.

Qualifications

• Experience in restaurant, retail, or supervisory roles.
• Strong communication and leadership abilities.
• Basic math, writing, and computer skills.
• Must be at least 18 years old.
• High school diploma or equivalent preferred.

Responsibilities

• Lead shift operations and coach team members.
• Set goals, assign tasks, and monitor performance.
• Ensure guest experience and safety standards.
• Handle cash and maintain brand procedures.

Skills

Supervisory experience

Leadership skills

Communication skills

Basic math, writing, computer skills

At least 18 years of age

Education

High school diploma or equivalent

Job description

We are looking for Shift Leaders to join the Buffalo Wild Wings GO team!

Shift Leaders play a key role in supporting daily operations, coaching team members, and delivering an excellent guest experience. They set goals, assign tasks, and motivate the crew, celebrating wins and providing feedback in real time.

Responsibilities

Team Leadership

• Support a respectful, positive team environment
• Communicate shift priorities, goals, and results with the team
• Help train new team members and provide ongoing coaching
• Motivate and guide crew members to perform at their best

Operational Excellence

• Create and maintain a guest-first culture
• Resolve guest issues quickly and professionally
• Ensure brand standards, systems, and procedures are followed
• Maintain a safe, secure, and clean work environment by enforcing safety, food safety, and sanitation practices

Profitability & Results

• Support sales goals and help drive results
• Execute operational standards and promotional initiatives
• Manage cash handling accurately during your shift
• Ensure products are prepared and served according to standards

Skills and Qualifications

• Previous restaurant, retail, or supervisory experience preferred
• Strong communication and leadership skills
• Basic math, writing, and computer skills
• At least 18 years of age (where applicable)
• High school diploma or equivalent preferred

Competencies

Focus on Guests

• Exceeds guest expectations with urgency and care
• Seeks ways to improve the guest experience
• Resolves concerns using recommended guest recovery practices

Passion for Results

• Sets and maintains high standards for self and others
• Consistently meets or exceeds goals
• Contributes to overall team performance

Problem Solving & Decision Making

• Identifies issues and works to resolve them quickly
• Uses available information to make sound decisions
• Involves others when appropriate

Team Relationships & Integrity

• Builds strong, respectful relationships with team members
• Demonstrates honesty and follows through on commitments
• Leads by example and supports a positive team culture

It all started with a craving.
In 1982, two friends from Buffalo, New York, Jim Disbrow and Scott Lowery, had just moved to Ohio. They couldn’t find real Buffalo-style chicken wings anywhere, so they decided to open their own place. That first restaurant grew into Buffalo Wild Wings, a brand that became known for great wings, bold flavors, and a love of sports.
Buffalo Wild Wings GO carries that same spirit forward. GO is designed for today’s guests who want all the flavor and excitement of Buffalo Wild Wings in a fast and convenient takeout and delivery setting. The food is the same, the energy is the same, but the experience is built around speed and simplicity.