Shift Leader

Summerwood Corporation; Norristown (Montgomery County); On-site; USD 2,066,000 - 3,031,000; Part time

Job summary

Summerwood Corporation is seeking a Shift Manager to support management in routine admin and operational tasks at the restaurant. The role includes training crew, coaching, and taking opening/closing responsibilities when management is unavailable.

Responsibilities emphasize fast, accurate service, food safety, inventory control, and maintaining company standards in product and facility quality.

Qualifications

• Shift Manager is an hourly role supporting management with routine admin and operational tasks.
• Human resources responsibilities include crew training and ongoing coaching.
• In management absence, shift manager may handle opening/closing with administrative control but not managerial authority.

Responsibilities

• Maintains fast, accurate service and ensures product quality aligns with standards.
• Conducts periodic food safety audits.
• Provides ongoing coaching to crew on customer service, product quality and speed of service.
• Shares daily cash procedures responsibilities with Management (deposits, making change, opening/closing safe).
• Performs daily inventory, completes shift-to-shift food safety audits, sets up control sheets.
• Monitors facility/equipment readiness and daily operations, including inventory and order fulfillment.
• Oversees opening/closing in the absence of management and handles deliveries as needed.
• Provides hands-on training for crew in Learning Zone.

Skills

Customer service

Coaching & feedback

Opening & closing

Cash handling

Inventory management

Food safety audits

Job description

Note: This description only documents the time that is allocated to management tasks. The remaining hours are allocated to deployed hourly tasks in food preparation, production, guest service and cleaning.

Basic Purpose and Objectives of the Position

The Shift Manager (SM) Is An Hourly Position That Serves To Assist Management In Routine Administrative And Operational Tasks Within The Restaurant. Focal Points Include

• Driving excellence in customer service
• Maintaining company standards in product and facility specifications
• Reviewing food handling procedures
• Assessing operational processes

The human resources responsibilities of a Shift Manager are limited to crew training and ongoing coaching and feedback for hourly employees. In addition, the Shift Manager may assume full responsibility for the opening and closing of the restaurant when management is unavailable. In these instances, the Shift Manager maintains administrative control of the restaurant but is not authorized to serve in a managerial capacity.

Principle Accountabilities

Customer Satisfaction/Product Quality

• Maintains fast, accurate service, positive guest relations and ensure products are consistent with company quality standards.
• Conducts periodic food safety audits.
• Provides on-going coaching and feedback to crew on customer service, product quality and speed of service.

Financial

• Shares with the Management team day-to-day responsibility for cash procedures such as bank deposits, making change, opening/closing safe and verifying drawers.

Operations

• Conducts daily inventory, completes shift-to-shift food safety audit and sets up daily control sheets.
• Reviews facility and equipment readiness.
• Monitors inventory, food preparation and order fulfillment on a daily basis to ensure adherence to company standards.
• Monitors speed with service (SWS) performance and resolves bottlenecks to achieve SWS goals.
• In the absence of management, responsible for food and supplies deliveries and restaurant opening and closing.

Human Resources

• Provides ongoing coaching and feedback for crew employees.
• Provides “hands-on” training for crew in Learning Zone.