Shift Leader

Taco-Bell; Willow Grove (PA); On-site; USD 23,000 - 28,000; Full time

Job summary

Taco-Bell in Willow Grove, PA is seeking a Shift Leader to support management in restaurant operations and administrative tasks. The role blends customer service leadership with responsibilities for food safety, inventory, and opening/closing procedures.

Hourly pay ranges from $17.00 to $20.00, with time allocated to management tasks and remaining hours to food preparation, guest service and cleaning. This position emphasizes coaching crew and maintaining standards.

Responsibilities

• Maintains fast, accurate service, positive guest relations and ensure products are consistent with company quality standards.
• Conducts periodic food safety audits.
• Provides on-going coaching and feedback to crew on customer service, product quality and speed of service.
• Shares with the Management team day-to-day responsibility for cash procedures such as bank deposits, making change, opening/closing safe and verifying drawers.
• Conducts daily inventory, completes shift-to-shift food safety audit and sets up daily control sheets.
• Reviews facility and equipment readiness.
• Monitors inventory, food preparation and order fulfillment on a daily basis to ensure adherence to company standards.
• Monitors speed with service (SWS) performance and resolves bottlenecks to achieve SWS goals.
• In the absence of management, responsible for food and supplies deliveries and restaurant opening and closing.
• Provides ongoing coaching and feedback for crew employees.
• Provides “hands-on” training for crew in Learning Zone.

Job description

Job DetailsJob Location: 041740 - Willow Grove - Willow Grove, PA 19090 Position Type: Shift Leader Salary Range: $17.00 - $20.00 Hourly Note: This description only documents the time that is allocated to management tasks. The remaining hours are allocated to deployed hourly tasks in food preparation, production, guest service and cleaning.

Basic Purpose and Objectives of the Position

The Shift Manager (SM) is an hourly position that serves to assist management in routine administrative and operational tasks within the restaurant. Focal points include:

• Driving excellence in customer service
• Maintaining company standards in product and facility specifications
• Reviewing food handling procedures

  The human resources responsibilities of a Shift Manager are limited to crew training and ongoing coaching and feedback for hourly employees. In addition, the Shift Manager may assume full responsibility for the opening and closing of the restaurant when management is unavailable. In these instances, the Shift Manager maintains administrative control of the restaurant but is not authorized to serve in a managerial capacity.

  Principle Accountabilities

  Customer Satisfaction/Product Quality

  • Maintains fast, accurate service, positive guest relations and ensure products are consistent with company quality standards.
  • Conducts periodic food safety audits.
  • Provides on-going coaching and feedback to crew on customer service, product quality and speed of service.

  Financial

  • Shares with the Management team day-to-day responsibility for cash procedures such as bank deposits, making change, opening/closing safe and verifying drawers.

  Operations

  • Conducts daily inventory, completes shift-to-shift food safety audit and sets up daily control sheets.
  • Reviews facility and equipment readiness.
  • Monitors inventory, food preparation and order fulfillment on a daily basis to ensure adherence to company standards.
  • Monitors speed with service (SWS) performance and resolves bottlenecks to achieve SWS goals.
  • In the absence of management, responsible for food and supplies deliveries and restaurant opening and closing.

  Human Resources

  • Provides ongoing coaching and feedback for crew employees.
  • Provides “hands-on” training for crew in Learning Zone.