Shift Leader

Qdoba; Williston (ND); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Flexible schedules

FREE Meal on days you are working

Competitive pay

Job summary

Qdoba in Williston, ND seeks a motivated shift leader to oversee daily operations on assigned shifts, supervise team members, and ensure outstanding customer service. You will create shift schedules, handle no-shows, delegate tasks, manage cash deposits, and report issues to management.

A strong leader with excellent communication will help maintain smooth service and standards. Responsibilities include coaching staff, ensuring policy compliance, and handling customer issues on shift.

Qualifications

• High school diploma or GED required.
• Experience as Shift Leader or similar role in retail.
• Experience creating shift schedules.
• Excellent communication and interpersonal skills.
• Strong leadership and organizational skills.
• Confident problem-solver.
• Team player.

Responsibilities

• Supervising employees, assigning duties, and creating a shift schedule.
• Monitoring team performance and ensuring duties are performed efficiently.
• Reporting any issues that arise during the shift to management.
• Managing employee requests and transgressions.
• Ensuring compliance with company policies, health, and safety standards.
• Coaching team members and training new staff.
• Opening and closing registers, accounting for the daily intake, and preparing cash deposits.
• Handling customer issues and employee disputes.

Skills

Team leadership

Scheduling

Customer service

Communication

Problem solving

Education

High school diploma/GED

Job description

We are looking for a motivated shift leader to oversee daily operations during designated shifts, supervise employees, and ensure that our customers receive outstanding service. The shift leader's responsibilities include creating a shift schedule, dealing with no-shows, delegating tasks, handling cash up, and reporting any issues to the manager.

To be successful as a shift leader, you should be able to manage a team of people and ensure that all duties are performed accurately. Ultimately, a top shift leader should be able to ensure smooth and efficient workflows.

Responsibilities:

• Supervising employees, assigning duties, and creating a shift schedule.
• Monitoring team performance and ensuring duties are performed efficiently.
• Reporting any issues that arise during the shift to management.
• Managing employee requests and transgressions.
• Ensuring compliance with company policies, health, and safety standards.
• Coaching team members and training new staff.
• Opening and closing registers, accounting for the daily intake, and preparing cash deposits.
• Handling customer issues and employee disputes.

Requirements:

• High school diploma/GED.
• Previous experience as a Shift Leader or in a similar role in retail.
• Experience creating shift schedules.
• Excellent communication and interpersonal skills.
• Strong leadership and organizational skills.
• Confident problem-solver.
• Team player.

Benefits/Perks:

• Flexible schedules
• Competitive pay
• FREE Meal on days you are working

Getting our start in 1995, QDOBA has grown to more than 740 restaurants in the U.S. and Canada. Even though our footprint has grown tremendously in the past 20 years, we’ve always stayed true to our brand promise: Bringing Flavor to People’s Lives. We believe the flavor of our people is the most important ingredient to QDOBA’s success. We are an optimistic and entrepreneurial collective that celebrates positivity, creativity, and innovation. At our core, we are a glass half-full, can-do bunch, united as one to make a great brand. We bring this to life through our three cultural pillars of HOSPITALITY, POSITIVITY, and PERFORMANCE.
In the end our secret ingredient is you.