Shift Leader

Summerwood Corporation; Willingboro Township (NJ); On-site; USD 23,419 - 27,552; Full time

Benefits offered by this job

Medical, dental and health insurance

Paid time off (PTO)

Eligible for bonuses

Job summary

Summerwood Corporation is hiring a Shift Manager for its restaurant in Willingboro Township, New Jersey. This hourly position supports management in operational tasks while ensuring top-notch customer service and adherence to company standards.

The ideal candidate will be involved in inventory management, staff training, and maintaining product quality. The role offers a competitive wage range of $17-$20 per hour and benefits including medical insurance and paid time off.

Qualifications

• Ability to maintain positive guest relations and product quality.
• Experience in coaching and providing feedback to crew.
• Strong understanding of operational processes.

Responsibilities

• Drive customer service excellence and maintain standards.
• Conduct daily inventory and food safety audits.
• Provide hands-on training for crew employees.

Skills

Customer service excellence

Food safety audits

Inventory management

Job description

Overview

The Shift Manager (SM) is an hourly position that assists management in routine administrative and operational tasks within the restaurant. Time allocated to management tasks is documented here; the remaining hours are allocated to deployed hourly tasks in food preparation, production, guest service and cleaning.

Responsibilities

• Driving excellence in customer service
• Maintaining company standards in product and facility specifications
• Reviewing food handling procedures
• Assessing operational processes
• In the absence of management, may assume full responsibility for opening and closing of the restaurant; maintains administrative control but is not authorized to serve in a managerial capacity

Accountabilities

• Customer Satisfaction/Product Quality: Maintains fast, accurate service, positive guest relations and ensures products are consistent with company quality standards. Conducts periodic food safety audits. Provides ongoing coaching and feedback to crew on customer service, product quality and speed of service.
• Financial: Shares with the Management team day-to-day responsibility for cash procedures such as bank deposits, making change, opening/closing safe and verifying drawers.
• Operations: Conducts daily inventory, completes shift-to-shift food safety audit and sets up daily control sheets. Reviews facility and equipment readiness. Monitors inventory, food preparation and order fulfillment to ensure adherence to company standards. Monitors speed with service (SWS) performance and resolves bottlenecks to achieve SWS goals.
• Human Resources: Provides ongoing coaching and feedback for crew employees. Provides hands-on training for crew in Learning Zone.

Qualifications

• Full-time Shift Leader role with wage rate $17.00 to $20.00 per hour

Pay and Benefits

• PTO: A full-time team member who has completed 52 weeks of continuous full-time service is eligible for up to 40 hours of PTO per year; after 5 years, up to 80 hours per year
• Medical, dental and health insurance eligibility
• Short-term disability provided after 90 days of employment
• Eligible for periodic bonuses if the store achieves desired goals