Shift Leader

Taco Bell; Deptford Township (NJ); On-site; USD 23,419 - 27,552; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Short-term disability after 90 days

Potential performance bonus

Job summary

A prominent fast-food chain is looking for a Shift Manager in Deptford Township, NJ. This hourly position involves supporting daily operations, ensuring customer satisfaction, and conducting food safety audits. Ideal candidates have experience in food service, can coach team members, and assist with cash handling. The role offers a wage rate between $17.00 to $20.00, PTO, and eligibility for medical benefits. Join a team committed to excellence in customer service and operational integrity.

Qualifications

• Experience in a fast-paced food service environment.
• Ability to train and develop team members.
• Strong knowledge of food safety regulations.

Responsibilities

• Assist management with daily operational tasks.
• Conduct food safety audits and coach crew on service quality.
• Manage cash procedures and daily inventory.

Skills

Customer service excellence

Food safety procedures

Inventory management

Team training and coaching

Job description

Note: This description only documents the time that is allocated to management tasks. The remaining hours are allocated to deployed hourly tasks in food preparation, production, guest service and cleaning.

Basic Purpose and Objectives of the Position

The Shift Manager (SM) is an hourly position that serves to assist management in routine administrative and operational tasks within the restaurant. Focal points include:

• Driving excellence in customer service
• Maintaining company standards in product and facility specifications
• Reviewing food handling procedures
• Assessing operational processes

The human resources responsibilities of a Shift Manager are limited to crew training and ongoing coaching and feedback for hourly employees. In addition, the Shift Manager may assume full responsibility for the opening and closing of the restaurant when management is unavailable. In these instances, the Shift Manager maintains administrative control of the restaurant but is not authorized to serve in a managerial capacity.

Principle Accountabilities

Customer Satisfaction/Product Quality

• Maintains fast, accurate service, positive guest relations and ensure products are consistent with company quality standards.
• Conducts periodic food safety audits.
• Provides on-going coaching and feedback to crew on customer service, product quality and speed of service.

Financial

• Shares with the Management team day-to-day responsibility for cash procedures such as bank deposits, making change, opening/closing safe and verifying drawers.

Operations

• Conducts daily inventory, completes shift-to-shift food safety audit and sets up daily control sheets.
• Reviews facility and equipment readiness.
• Monitors inventory, food preparation and order fulfillment on a daily basis to ensure adherence to company standards.
• Monitors speed with service (SWS) performance and resolves bottlenecks to achieve SWS goals.
• In the absence of management, responsible for food and supplies deliveries and restaurant opening and closing.

Human Resources

• Provides ongoing coaching and feedback for crew employees.
• Provides "hands-on" training for crew in Learning Zone.

Qualifications

Pay and Benefits

Full time Shift Leaders

Wage rate - $17.00 to $20.00

PTO - A full-time Team Member who has completed fifty-two (52) weeks of continuous full-time service is eligible for up to forty (40) hours of PTO pay per year. A full-time Team Member who has completed five (5) years of continuous full-time service is eligible for up to eighty (80) hours of PTO pay per year

Eligible for medical, dental and health insurance

Short-term disability is provided after 90 days of employment

Eligible for period bonus if store achieves desired goals