Shift Leader

Summerwood Corporation; Pennsauken Township (NJ); On-site; USD 23,419 - 27,552; Full time

Benefits offered by this job

Medical, dental, and health insurance

PTO after one year

Period bonus eligibility

Job summary

Summerwood Corporation is hiring a Shift Manager in Pennsauken Township, NJ, responsible for assisting management with operational tasks. The role emphasizes excellence in customer service and adherence to food safety procedures. You will conduct inventory checks, provide training, and oversee daily operations.

The position offers a wage rate of $17.00 to $20.00, with benefits including medical, dental, and PTO after one year of service. Apply now for a chance to make an impact in a dynamic restaurant environment.

Qualifications

• Experience in a restaurant or customer service environment.
• Ability to provide coaching and training to crew members.
• Strong understanding of food handling procedures.

Responsibilities

• Assist management in daily operations and administrative tasks.
• Maintain company standards in product quality and service.
• Conduct regular food safety audits and inventory checks.
• Monitor operational processes and resolve service bottlenecks.

Skills

Customer service excellence

Food safety knowledge

Cash handling

Inventory management

Operational efficiency

Job description

Note: This description only documents the time that is allocated to management tasks. The remaining hours are allocated to deployed hourly tasks in food preparation, production, guest service, and cleaning.

Basic Purpose and Objectives of the Position

The Shift Manager (SM) is an hourly position that serves to assist management in routine administrative and operational tasks within the restaurant. Focal points include:

• Driving excellence in customer service
• Maintaining company standards in product and facility specifications
• Reviewing food handling procedures
• Assessing operational processes

The human resources responsibilities of a Shift Manager are limited to crew training and ongoing coaching and feedback for hourly employees. In addition, the Shift Manager may assume full responsibility for opening and closing the restaurant when management is unavailable. In these instances, the Shift Manager maintains administrative control of the restaurant but is not authorized to serve in a managerial capacity.

Principle Accountabilities

Customer Satisfaction/Product Quality

• Maintains fast, accurate service, positive guest relations, and ensures products are consistent with company quality standards.
• Conducts periodic food safety audits.
• Provides ongoing coaching and feedback to crew on customer service, product quality, and speed of service.

Financial

• Shares with the Management team day-to-day responsibility for cash procedures such as bank deposits, making change, opening/closing safe, and verifying drawers.

Operations

• Conducts daily inventory, completes shift-to-shift food safety audit, and sets up daily control sheets.
• Reviews facility and equipment readiness.
• Monitors inventory, food preparation, and order fulfillment on a daily basis to ensure adherence to company standards.
• Monitors speed‑with‑service (SWS) performance and resolves bottlenecks to achieve SWS goals.
• In the absence of management, responsible for food and supplies deliveries and restaurant opening and closing.

Human Resources

• Provides ongoing coaching and feedback for crew employees.
• Provides hands‑on training for crew in the Learning Zone.

Pay and Benefits

Full‑time Shift Leaders

Wage rate: $17.00 to $20.00

PTO – A full‑time Team Member who has completed fifty‑two (52) weeks of continuous full‑time service is eligible for up to forty (40) hours of PTO pay per year. A full‑time Team Member who has completed five (5) years of continuous full‑time service is eligible for up to eighty (80) hours of PTO pay per year.

Eligible for medical, dental, and health insurance; short‑term disability is provided after 90 days of employment; and eligible for a period bonus if the store achieves desired goals.