Shift Leader

Baskin-Robbins; Westwood (PA); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Competitive Weekly Pay

Paid Time Off

Employee Meals

Medical and Dental Insurance

Job summary

Dunkin' Donuts franchisee is seeking a Shift Leader to influence store operations and lead a team. You will deliver the C.A.R.E. service standard, ensure fast, friendly service, and oversee crew deployment and drive-through performance.

This role develops management skills, supports the General Manager, and helps exceed customer expectations. Benefits include competitive weekly pay, PTO, employee meals, and full-time medical/dental insurance. Franchisee is independent.

Qualifications

• Experience leading a team or shift is preferred.
• Strong communication and interpersonal skills.
• Ability to adapt to fast-paced store environments.

Responsibilities

• Lead store team to deliver fast, friendly service.
• Oversee crew deployment and drive-thru performance.
• Set goals, monitor results, and ensure adherence to standards.

Skills

Leadership

Team management

Customer service

Job description

Shift Leaders are the decision makers who impact store operations and how the shift runs. Ensuring that every customer is receiving that C.A.R.E. (“Customers Are Really Everything”) level of service. Shift Leaders focus on the key elements of the Dunkin’ Donuts operational drivers, which include:

• Fast, friendly, and energetic service
• Quality control of our great products, including our own “Americas Best Coffee,” which is brewed fresh every 18 minutes!
• Crew deployment, drive thru performance, goal setting, communicating results, and red book execution
• Being a team player who can jump in wherever needed

Goals and Objectives:

To develop your management skills by supporting and being an integral part of a great store Team. Help support the General Manager by leading the Team and nurturing their talents. Exceed our loyal customers expectations.

If you are ready to build your leadership skills, while making an impact on customers, then we want to talk to you about our opportunities! In the Shift Leader position, we look for driven individuals who are ready to lead a Team and showcase the best of Dunkin’! Our Shift Leaders are our next Managers. We value growth from within…if that is what you are looking for then this is the career for you!

You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts or any of their affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.

Benefits Include:

• Competitive Weekly Pay
• Paid Time Off
• Employee Meals
• Medical and Dental Insurance with Company Contribution (full time employees)
• Colonial Accident, Short Term Disability and Life Insurance Available

The Dunkin' Donuts trademarks, logos and designs are trademarks of DD IP Holder, LLC. Used under license.