Shift Leader

Main St; Westbrook (ME); On-site; USD 21,008 - 26,174; Full time

Benefits offered by this job

Competitive Pay

Tuition reimbursement

Career development

Health, dental, and vision coverage

401K Savings

Paid Time Off

Free/discounted food and beverages

Job summary

The Wolak Group, a renowned Dunkin’ Franchise located in Westbrook, Maine, is looking for a dedicated Shift Leader. In this role, you will support operational excellence, coach team members, and ensure exceptional guest service experience. The position offers competitive pay, flexible hours, and benefits such as tuition reimbursement, 401K savings, and comprehensive health coverage. Join us in our mission to provide delicious coffee, baked goods, and outstanding service to our guests.

Qualifications

• Experience in a customer service role is preferred.
• Ability to lead and motivate a team effectively.
• Strong communication skills are essential.

Responsibilities

• Support operational excellence by leading the team.
• Train and coach new and existing employees.
• Ensure safe, quality food and drinks are served.

Skills

Exceptional Guest Service

Training and Coaching

Team Leadership

Job description

742 Main Street, Westbrook, Maine 04092

The Wolak Group is currently hiring for a Shift Leader to join our network! We are an established Dunkin’ Franchise with 90+ locations and growing.

Nothing makes us happier than providing our guests with America’s favorite coffee, refreshing beverages, tasty baked goods and snacks. Our customers are the reason we are in business, so we strive every day to deliver exceptional service to our guests.

We’ll let you in on a little secret though…while everyone knows that America Runs on Dunkin’, at The Wolak Group, we know that Dunkin’ runs on our incredible team members. Ready to come run with us?

Benefits

• Competitive Pay ranging from $15.25-$19.00/hr., inclusive of tips. Compensation based on skills/prior experience.
• Hours that work for you.
• Tuition reimbursement through Southern NH University*.
• Career development and growth.
• Ongoing training and development opportunities.
• Comprehensive health, dental, and vision coverage*.
• 401K Savings to help you save for the future*.
• Paid Time Off (PTO).
• Free/discounted food and beverage items.

*Eligibility requirements.

Responsibilities

• Support operational excellence by role modeling and leading the team to deliver exceptional Guest Service.
• Train and coach new and existing employees.
• Ensure team members complete all assigned duties and serve safe, quality food/drinks as part of creating a superior guest experience.

We use eVerify to confirm U.S. Employment eligibility.