Shift Leader

McAlister's Deli; West Des Moines (IA); Hybrid; USD 21,000 - 28,000; Full time

Job summary

Southern Rock Restaurants, LLC in Des Moines is seeking a dedicated Shift Leader to guide daily operations, support team members across roles, and ensure top-notch service and food safety. You will oversee shifts, complete opening and closing duties, monitor inventory, and uphold cleanliness standards.

The ideal candidate brings strong communication, teamwork, and a positive, growth-minded attitude, with hands-on leadership to deliver an exceptional Guest experience and maintain high quality

Qualifications

• Team player who works well with others.
• Excellent communication skills both with guests and team members.
• Shows initiative and leadership potential.

Responsibilities

• Lead, monitor, coach and train team members to ensure operational execution.
• Adheres to scheduled labor metrics while monitoring sales during the shift.
• Ensures all cleaning duties are completed thoroughly and safely.
• Proficient in all restaurant positions and work hands-on with the team.
• Open and close shifts including readiness checklists and cash handling.
• Handle guest issues and report to the General Manager immediately.
• Place, check in, and store food and orders.
• Complete daily temperature checks to ensure food safety practices.

Skills

Team player

Communication skills

Leadership potential

Job description

# Shift LeaderDes Moines (101032)## Job DescriptionSouthern Rock Restaurants, LLC is a franchisee of iconic brands. With a tagline like “Have Fun, No Regrets” it’s obvious we like to have a great time at work. We credit our success to our people and promote an environment of personal development, creativity, and opportunity.**Description of Position**The Shift Leader works as part of our restaurant teams to ensure we provide exceptional service and delicious food in a clean, safe, and welcoming environment. The Shift Leader may work a variety of team member positions throughout the restaurant and will oversee the running of full and partial shifts including opening and closing the restaurant, maintaining inventory levels, and ensuring food quality and sanitation standards are followed.**Key Duties and Responsibilities*** Leading, monitoring, coaching and training team members to ensure operational execution.* Adheres to scheduled and projected labor metrics while monitoring sales throughout the shift.* Ensures all assigned cleaning duties and tasks are completed thoroughly and with integrity.* Proficient in all restaurant positions and work hands-on with team members in each of these areas.* Works as part of a team to provide an exceptional Guest experience to our patrons.* Ensure Guest satisfaction by following the Six Service Standards and PLUS 1 as needed.* Performs opening and closing managerial duties including readiness checklists and cash handling duties.* Handles Guest issues or conflicts and reports them to the General Manager immediately.* Places, checks in, and stores food and orders.* Completes daily temperature line checks to ensure food safety practices are adhered to.* Help maintain a safe, clean, and fun work environment.* Communicate effectively to the management team regarding essential information impacting the business.* Report any team member issues or concerns to the General Manager.**Qualifications*** Team player who works well with others.* Positive energy with a strong desire to learn and grow.* Strong communication skills.