Shift Leader

Domino's Pizza; Waynesboro (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

Domino’s Pizza in Waynesboro, VA seeks a reliable Shift Supervisor to assist in daily oversight of sales, costs, and customer satisfaction. You will lead the MOD, ensure fast-paced service, greet customers, and manage orders with accuracy using POS systems.

You will help with inventory, scheduling, upselling, and maintaining food quality and cleanliness while resolving complaints professionally. This role emphasizes teamwork and initiative.

Qualifications

• Excellent written and verbal communication with management and customers.
• Able to multi-task in a fast-paced environment.
• Adapt to changing priorities in a dynamic setting.
• Accurate math and ability to make correct monetary change.
• Enter orders using keyboard or touch screen.
• Lead the team on duty.

Responsibilities

• Provide leadership support to the Manager on Duty (MOD).
• Maintain high standards of customer service during high-volume operations.
• Communicate clearly with management and team members.
• Greet customers in person or via phone and take orders professionally.
• Upsell additional products when appropriate.
• Support shift management and communicate daily assignments.
• Oversee pre-close functions ensuring service and food quality.
• Oversee cash handling and daily financial reporting in FOH.
• Adhere to food safety, inventory, and waste procedures.
• Assist with inventory control and stock ordering.
• Build loyalty through friendly interactions and appreciation.
• Resolve complaints promptly and professionally.
• Cross-train and coordinate scheduling to ensure seamless service.

Skills

Communication skills

Multi-tasking

Team leadership

Cash handling

Customer service

Adaptability

Order entry

Tools

POS systems

Job description

Summary: Assists in the daily oversight, coordination, and execution of stated objectives in sales, costs,team member retention, customer service and satisfaction, food quality, cleanliness, and sanitation.

Summary: Delivers excellent service, product, and image standards to maintain high customersatisfaction.

Essential Job Functions:

1. Provides leadership support to the Manager on Duty (MOD).

2. Maintains high standards of customer service during high-volume, fast-paced operations.

3. Communicates clearly and positively with management and team members.

4. Greets customers in person or via phone and takes orders professionally and promptly.

5. Provides excellent customer service to encourage repeat customers, providing informationregarding menu and specials.

6. Helps support shift management.

7. Communicates daily job assignments on each shift.

8. Oversees pre-close functions while ensuring service and food quality standards are maintained.

9. Front of the House (FOH): Oversees cash management duties. Counts down registers tracks cashand coupons for accountability. Processes daily report(s).

10. Back of the House (BOH): Adheres to all waste tracking procedures and adheres to all food andlabor cost best practices.

11. Avails chances to “up-sell” additional products

12. Masters Point of Sale (POS) computer systems for automated order taking.

13. Handles currency and credit transactions quickly and accurately.

14. Follows procedures for safe food preparation, assembly and presentation.

15. Assists management with inventory control and stock ordering.

16. Builds loyal customers through friendly interactions and consistent appreciation.

17. Resolves complaints promptly and professionally.

18. Cross-trains and coordinates scheduling with team members to ensure seamless service.

19. Takes initiative to find extra tasks when scheduled duties are complete.

20. Assemble and fold boxes. Affix labels and promotional materials as needed.

21. Prepares a variety of pizzas and other menu items.

22. Measures ingredients required for specific items being prepared.

23. Reads order slips or receives verbal instructions to prepare order according to specifications,often making several different orders simultaneously

24. Cleans, stocks and restocks work stations and display cases.

25. Transfers supplies and tools between storage and work areas.

26. Packs, weighs, and labels products as required.

27. Ensures supervisor is aware of food shortages.

28. Adhere to all quality standards, principles, guidelines, and policies

29. Perform other duties as assigned.

Company-Wide Responsibilities:

1. Promotes company policies and advocates for Team Commonwealth

2. Assures proper attendance and actions

3. Provides and receives positive feedback and/or constructive criticism

4. Maintains good communication with co-workers

5. Serves as a resource for co-workers

6. Cross-trains, learns how role interacts with other departments

7. Works with manager and management to solve problems, providing suggestions as needed

8. Maintains clean and organized work area, taking ownership of surroundings

9. Maintains appropriate confidentiality in information

QUALIFICATIONS

All your information will be

• To perform this job successfully, an individual must be able to perform each essential functionsatisfactorily. The requirements listed below are presentative of the knowledge, skill and/or abilityrequired. Reasonable accommodations may be made to enable individuals with disabilities to perform theessential functions.
• Ability to pass applicable Companybackground checks.
• Excellent written and verbal communication skills as needed in interactions with management,and customers, take and process orders
• Superb ability to multi-task
• Ability to function in a dynamic, fasted paced environment
• Ability to adjust to changing priorities
• Ability to enter orders using a computer keyboard or touch screen
• Ability to take orders over the counter or phone
• Ability to work independently and as part of a team
• Ability to add, subtract, multiply and divide accurately and quickly (may use calculator). Must be able tomake correct monetary change
• Ability to lead the team on duty!