Shift Leader - 4648

Domino's Pizza; Beltsville (MD); Presencial; USD 34.000 - 50.000; Jornada completa

Descripción de la vacante

Team Washington, Inc. operates the Domino’s Pizza franchise in the Washington DC area and seeks an Store Assistant Manager to help oversee daily operations and lead the team.

You will supervise service standards, manage orders, and ensure food quality, cleanliness, and safety while delivering memorable customer experiences.

Formación

• Excellent written and verbal communication skills in interactions with management and customers.
• Strong multi-tasking abilities in a fast-paced environment.
• Proven customer service focus with ability to upsell and resolve issues.
• Demonstrated team leadership and ability to manage the shift on duty.
• Ability to lead the team and coordinate tasks during busy periods.

Responsabilidades

• Assist the Manager on Duty with daily operations and supervising staff.
• Greet customers, take orders, and ensure prompt, accurate service.
• Oversee front-of-house and back-of-house tasks, including cash handling.
• Train and cross-train team members to ensure smooth scheduling and service.
• Interact with customers to build loyalty and maintain high standards.

Conocimientos

Excellent written and verbal comms

Multi-tasking

Customer service

Team leadership

Lead on duty

Attention to detail

Herramientas

POS systems

Cash register handling

Descripción del empleo

• Job Category Org: Store Assistant Manager

Company Description

Domino’s Pizza has been the world’s leader in pizza delivery since 1960, and Frank Meeks made sure that the Washington DC Metropolitan area would get a taste of the Domino’s experience. Founded in 1983, Team Washington, Inc. has evolved into one of the best Domino’s Pizza franchises and is globally recognized for great service, great teamwork, and great food. What other pizza franchises do you know that serve pizza to the President of the United States? That’s right, we do. With a multitude of awards and achievements, Team Washington, Inc. works hard to be the best and give back to the neighborhoods we serve.

At Domino's Pizza, Our Most Important Ingredient is Our People! We offer employment opportunities within our franchise stores. Take the first step in joining our team, and you'll find opportunities you won't find anywhere else in the industry!

Job Description

Summary: Assists in the daily oversight, coordination and execution of stated objectives in sales, costs,employee retention, customer service and satisfaction, food quality, cleanliness and sanitation.

Summary: Delivers excellent service, product and image standards to maintain high customersatisfaction.

Essential Job Functions:

1. Provides leadership support to the Manager on Duty (MOD).

2. Maintains high standards of customer service during high-volume, fast-paced operations.

3. Communicates clearly and positively with management and team members.

4. Greets customers in person or via phone and takes order professionally and promptly.

5. Provides excellent customer service to encourage repeat customers, providing informationregarding menu and specials.

7. Communicates daily job assignments on each shift.

8. Oversees pre-close functions while ensuring service and food quality standards are maintained.

9. Front of the House (FOH): Oversees cash management duties. Counts down registers, tracks cashand coupons for accountability. Processes daily report(s).

10. Back of the House (BOH): Adheres to all waste tracking procedures and adheres to all food andlabor cost best practices.

11. Avails chances to “up-sell” additional products

12. Masters Point of Sale (POS) computer systems for automated order taking.

13. Handles currency and credit transactions quickly and accurately.

14. Follows procedures for safe food preparation, assembly and presentation.

15. Assists management with inventory control and stock ordering.

16. Builds loyal customers through friendly interactions and consistent appreciation.

17. Resolves complaints promptly and professionally.

18. Cross-trains and coordinates scheduling with team members to ensure seamless service.

19. Takes initiative to find extra tasks when scheduled duties are complete.

20. Assemble and fold boxes. Affix labels and promotional materials as needed.

21. Prepares a variety of pizzas and other menu items.

22. Measures ingredients required for specific items being prepared.

23. Reads order slips or receives verbal instructions to prepare order according to specifications,often making several different orders simultaneously.

24. Cleans, stocks and restocks work stations and display cases.

25. Transfers supplies and tools between storage and work areas.

26. Packs, weighs, and labels products as required.

27. Ensures supervisor is aware of food shortages.

28. Adhere with all quality standards, principles, guidelines and policies

29. Perform other duties as assigned.

Company Wide Responsibilities:

1. Promotes company policies and advocates for Team Washington

2. Assures proper attendance and actions

3. Provides and receives positive feedback and/or constructive criticism

4. Maintains good communication with co-workers

5. Serves as a resource for co-workers

6. Cross-trains, learns how role interacts with other departments

7. Works with manager and management to solve problems, providing suggestions as needed

8. Maintains clean and organized work area, taking ownership of surroundings

9. Maintains appropriate confidentiality in information.

Qualifications

• To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are presentative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Ability to pass applicable Companybackground checks.
• Excellent written and verbal communication skills as needed in interactions with management, and customers, take and process orders
• Superb ability to multi-task
• Ability to function in a dynamic, fasted paced environment
• Ability to adjust to changing priorities
• Ability to enter orders using a computer keyboard or touch screen
• Ability to take orders over the counter or phone
• Ability to work independently and as part of a team
• Ability to add, subtract, multiply and divide accurately and quickly (may use calculator). Must be able to make correct monetary change
• Ability to lead the team on duty!

kept confidential according to EEO guidelines.

Additional Information

All your information will be kept confidential according to EEO guidelines.