Shift Leader

Tropical Smoothie Cafe; Waxhaw (NC); On-site; USD 17,000 - 22,000; Full time

Job summary

Tropical Smoothie Cafe in Waxhaw, NC is seeking experienced crew members with a background in Tropical Smoothie Cafe operations. The role involves training and coaching team members, maintaining service standards, and supporting daily cafe tasks to ensure a smooth shift.

Candidates must be legally eligible to work in North Carolina and able to work a variety of shifts, including mornings, evenings, weekends, and holidays as needed.

Qualifications

• Experience in Tropical Smoothie Cafe or similar fast-casual environment.
• Ability to train and coach crew members.
• Strong customer service and teamwork skills.

Responsibilities

• Lead and coach crew members during each shift to uphold brand standards.
• Train crew on Tropical Smoothie Cafe policies and procedures.
• Ensure stations operate to Tropical Smoothie Cafe standards.
• Manage labor and inventory using store tools.

Skills

Experience in TS Cafe

Job description

Interacts with crew members and customers using “Tropitude” (Tropitude is our “mojo” and what makes

Tropical Smoothie Café fun and different and means having energy and creating a positive atmosphere).

Delivers ‘Unparalleled Hospitality’ to each customer that visits our cafe.

Knowledgeable and proficient in each position within the cafe.

Successfully completed the Café Basics Training Program and Certified Trainer Program.

Ensures each station is operating to Tropical Smoothie Cafe’s standards.

Trains and coaches crew members during each shift to ensure brand standards are upheld.

Uses tools to accomplish goals, manage labor and control inventory.

Performs any additional tasks necessary to run the cafe.

Requirements:

REQUIRED EXPERIENCE

Experienced Tropical Smoothie Cafe Crew Member.

Legally able to work within the State and Federal

guidelines.

PHYSICAL REQUIREMENTS

Continuous standing and walking throughout the duration of each shift.

Bending, lifting and carrying up to 25 pounds to perform duties like stocking, refilling ice or taking out

Constant face-to-face interactions with crew members and customers.

Safely navigate in a fast-paced cafe environment.

Ability to multi-task and remain positive in sometimes stressful working conditions.

WORKING CONDITIONS

Most shifts are between six to eight hours, but this may vary.

Crew Leaders can expect to have some early mornings, late evenings, weekend and/or holiday hours and

may have additional opening/closing responsibilities.

Lead Crew Members by demonstrating Tropical Smoothie Cafes core values in all interactions.

Comply with the Tropical Smoothie Cafe uniform and personal hygiene polices for each shift.

Fun, fast-paced, upbeat environment with no fryers!

8121 Kensington Dr suite c, Waxhaw, NC 28173, USA