Shift Leader

29002 Jersey Mike's Waukesha; Waukesha (WI); On-site; USD 22,000 - 24,000; Full time

Benefits offered by this job

Pride in brand

Competitive pay

Flexible scheduling

Career advancement

Employee discount

No early mornings

No late nights

No drive-thrus

No fryers

Job summary

Jersey Mike's Subs in Waukesha, WI is seeking a Shift Leader (Closer). You will support the management team to run the location, ensure customer service excellence, maintain food quality, and uphold cleanliness and safety standards at 1190 W Sunset Dr.

Pay ranges from $16 to $17.50 per hour, with tips averaging total earnings of about $19 to $20.50 per hour. The role includes opening/closing procedures, supervising staff, training teammates, inventory control, and handling cash.

Qualifications

• Must have previous management or supervisory experience in a restaurant or similar environment with accountability to SOPs.
• Strong communication and interpersonal skills to effectively lead a shift.
• Ability to multitask and handle a fast-paced environment.
• Demonstrated leadership and team-building abilities.
• Availability to work various shifts, including nights, weekends, and holidays.

Responsibilities

• Oversee and manage daily operations to ensure smooth and efficient service.
• Complete opening and closing procedures, ensuring readiness and security.
• Monitor inventory levels, place orders, and manage stock to minimize waste.
• Ensure equipment is in good working order and the restaurant is clean and well-maintained.
• Supervise and direct staff during shifts, ensuring adherence to standards.
• Train new team members and provide coaching and evaluations.
• Address and resolve staff conflicts professionally.
• Ensure customers receive prompt, courteous service and handle complaints to maintain high satisfaction.
• Oversee food preparation and presentation to meet quality standards.
• Ensure health and safety regulations are followed, including food safety protocols.
• Manage cash registers and deposits, ensuring accurate cash management.
• Maintain records of inventory, schedules, and daily sales.
• Communicate with upper management and staff for smooth operations.
• Assist in local and national marketing initiatives.
• Look for ways to improve operational efficiency and customer service.
• Plan and execute in-store events and promotions.

Skills

Leadership

Communication

Multitasking

Team leadership

Flexible scheduling

Education

Serve Safe Certification - Managers

Job description

Shift Leader at Jersey Mike's

Job Title:Shift Leader (Closer)

Location:1190 W Sunset Dr, Waukesha, WI

Pay Range:$16 - 17.50 per + Tips averages = $19 - $20.50 per hour

About Us:Jersey Mike's Subs has been making amazing subs since 1956 in Point Pleasant, New Jersey! Our tradition is founded on a strong sense of community and commitment to personal and professional development. Our goal is to serve the highest quality sub sandwich to our customers with a thankful and caring mentality. Our culture is one of "giving" and supporting our local communities.

Job Summary:As a Shift Leader at Jersey Mike's, you will be responsible for supporting the management team in the execution of running your assigned location. You will ensure that the staff delivers amazing customer service, produce high-quality food, and maintain the cleanliness and sanitation of the restaurant.

Responsibilities:

• Oversee and manage daily operations to ensure smooth and efficient service.
• Complete opening and closing procedures, ensuring the restaurant is ready for business and properly secured.
• Monitor inventory levels, place orders for supplies, and manage stock to minimize waste.
• Ensure all equipment is in good working order and the restaurant is clean and well-maintained.
• Supervise and direct staff during shifts, ensuring adherence to company standards.
• Train new team members, provide ongoing coaching, and assist with performance evaluations.
• Address and resolve staff conflicts and issues in a professional manner.
• Ensure all customers receive prompt and courteous service, addressing any complaints to maintain high satisfaction.
• Oversee the preparation and presentation of food to meet quality standards.
• Ensure compliance with health and safety regulations, including food safety protocols.
• Manage cash registers, handle cash deposits, and ensure accurate cash management.
• Maintain accurate records of inventory, staff schedules, and daily sales reports.
• Communicate effectively with upper management and staff to ensure smooth operations.
• Assist in implementing local and national marketing initiatives.
• Continuously seek ways to improve operational efficiency and customer service.
• Help plan and execute in-store events and promotions.

Requirements:

• Previous management or supervisory experience in a restaurant or similar environment leading a shift and holding team accountable to standard operating procedures.
• Strong communication and interpersonal skills to effectively lead a shift
• Ability to multitask and handle a fast-paced environment.
• Leadership and team-building skills.
• Availability to work various shifts, including nights, weekends, and holidays.
• Serve Safe Certification - Managers (preferred).
• Reliable transportation.

Benefits:

• Pride in working for a leading QSR brand
• Competitive pay
• Flexible scheduling
• Opportunities for career advancement
• Employee discount
• No Early Mornings or Late Nights
• No Drive-Thrus
• No Fryers or extra equipment

References are required and Background Check will be conducted through Checkr.