Shift Leader

Marco; Waterford Charter Township (MI); On-site; USD 19,000 - 25,000; Full time

Job summary

Marco’s Pizza in Waterford, MI is seeking a Shift Leader to supervise team members, ensure smooth shift operations, and uphold a Five-Star guest experience. You will help manage cash handling, safety protocols, and daily performance while contributing to profitability in a fast-paced restaurant setting.

The role emphasizes accountability, flexibility in scheduling, and a proactive approach to staff support, guest satisfaction, and teamwork within the Marco’s Pizza family.

Qualifications

• Strong work ethic and alignment with Marco’s values.
• Team player with focus on guest experience.
• Basic math and cash handling accuracy.
• Clear verbal and written communication skills.
• Ability to stay calm in a fast-paced setting.
• Adherence to safety and security protocols.
• Willingness to adapt scheduling as needed.
• Comfort with using restaurant technology and equipment.

Responsibilities

• Supervise team members during your shift.
• Maintain high customer satisfaction and service standards.
• Contribute to restaurant profitability and efficiency.
• Create a welcoming environment for guests and staff.

Skills

Strong work ethic

Team player

Cash handling accuracy

Effective communication

Calm under pressure

Safety protocols

Flexible scheduling

Restaurant tech proficiency

Job description

Join the Marco's Pizza Family as a Shift Leader!

Marco's Pizza is one of the fastest-growing pizza chains in the nation, and we’re looking for motivated Leaders to help us continue this exciting journey. At Marco's, our teams operate like family, and we take pride in fostering a positive, values-driven environment. To uphold this culture, we’re seeking highly engaged Shift Leaders who take ownership and accountability for their role.

As a Shift Leader, you’ll play a key role in ensuring smooth operations during your shift. You'll supervise team members, maintain customer satisfaction, and contribute to the restaurant’s profitability—all while creating a welcoming environment for guests and staff alike.

Skills Needed

• Strong work ethic, integrity, and professionalism that align with Marco’s values.
• Team player with a passion for delivering a Five-Star experience to every guest.
• Basic math skills (addition, subtraction, multiplication, division) and accuracy in handling cash.
• Effective communication skills, both verbal and written.
• Ability to remain calm under pressure in a fast-paced environment.
• Adherence to safety and security protocols.
• Flexibility with scheduling and willingness to adapt to business needs.
• Proficiency in safely using restaurant technology and equipment.

Key Attributes & Qualities

• A genuine desire to serve and support others.
• Dependable and able to work flexible hours.
• Respectful and courteous in all interactions.
• Self-motivated with a consistent effort to excel.
• Tech-savvy and comfortable using modern restaurant tools.
• Safety-focused and proactive about preventing risks.
• Dedicated to helping the team succeed and committed to our cultural beliefs.

Requirements & Opportunities

• Previous experience is preferred but not required.
• Opportunities for career advancement within the company.
• Flexible scheduling to fit your needs.

Location - Waterford - MI - 5570 Cooley Lake Rd