Shift Leader

Insomnia Cookies; Washington (District of Columbia); On-site; USD 19,286 - 27,552; Part time

Benefits offered by this job

Flexible part-time schedules

Pay on Demand

Paid vacation and sick time off

Interactive training & mentorship

Pet insurance

Job stability with growth

Promotional opportunities

Employee discount and FREE cookies

Job summary

Insomnia Cookies is seeking a Shift Leader for our H Street, DC store. You will captain the shift by delivering outstanding customer service, overseeing operations, and leading the cookie crew through baking, packaging, and cash handling.

You’ll motivate teammates, ensure safety and quality, and collaborate with store leadership to hit performance goals. This role offers growth opportunities in a fun, fast-paced environment and requires 18+ eligibility and the ability to lift up to 40 lbs.

Qualifications

• Customer service experience in a fast-paced retail or bakery.
• Experience with POS systems and cash handling.
• Strong communication and people skills.
• Willingness to lead by example and motivate others.
• Must be 18+ and legally eligible to work in the United States.
• Able to lift up to 40 lbs.

Responsibilities

• Provide excellent customer service and ensure product quality.
• Support store leadership by maintaining shift operations.
• Delegate tasks for baking, cashiering, packaging, and cleaning.
• Lead the cookie crew and train team members.
• Maintain a safe, clean working environment and manage cash deposits.

Skills

Customer service

POS experience

Communication

Leadership

Time management

Reliability

Physical stamina

Tools

Point of Sale (POS) systems

Job description

As a Shift Leader at our H Street neighborhood store located at 1309 H St NE, Washington DC 20002, you are the captain of our bakery day or night! You understand what it takes to “Own the Night” (and beyond), by predicting the flow of business during a successful shift. Your hands‑on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers - it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store!

SOME OUR SWEET SHIFT LEADER PERKS:

• Flexible part-time work schedules
• Pay on Demand (why wait until the end of the week…get paid your earned wages at the end of the day!)
• Paid vacation and sick time off
• Interactive training & mentorship
• Pet insurance for your furry loved ones
• Job stability with a rapidly growing and reputable company
• Achievable growth/promotion opportunities
• You get to work in a fun, exciting team environment
• Employee discount and FREE cookies with every shift!

WHAT WILL I DO AS A SHIFT LEADER:

• Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries
• Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team
• Support and work alongside the Cookie Crew
• Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices
• Manage cash handling and deposits

DESIRED SKILLS/EXPERIENCE:

• At least 1 year of working experience in a customer service focused role
• Point of Sales systems experience
• Outstanding communication, time management, and people skills
• Outgoing/friendly/patient
• Detail focused and results-oriented
• Ability to lead-by-example and motivate others
• Ability to lift up to 40 lbs
• Legally eligible to work in the United States
• Must be 18 years or older to be employed

About us:

Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so... many....cookies... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, “sweet-easy” concept as the brand’s flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly-growing nationwide shipping and gifting portfolio... Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What’s Possible"!