Shift Leader

CKE Restaurants, Inc.; Maxton (NC); On-site; USD 30,000 - 45,000; Full time

Job summary

CKE Restaurants, Inc. is looking for a Shift Leader to assist in managing daily operations at their Maxton location. The ideal candidate will have management experience, strong customer service skills, and the ability to foster team performance.

Key responsibilities include overseeing Crew Persons, ensuring customer satisfaction, and supporting management to enhance efficiency. Candidates should be reliable, possess problem-solving skills, and be open to training.

Qualifications

• 2-3 years of experience in restaurant management.
• Excellent planning and time management skills.
• Strong analytical and organizational skills.

Responsibilities

• Assist the General Manager in daily management activities.
• Support and supervise Crew Persons and Team Leaders.
• Ensure quality product and customer service.

Skills

Customer Service

Team Building

Problem Solving

Time Management

Analytical Skills

Education

High School Diploma or GED

Job description

Position Summary

The Shift Leader is responsible for assisting the General Manager or Person In Charge (on duty) with management activities and duties. This role works with the Restaurant Management Team to ensure all activities are consistent with and supportive of the restaurant’s business plan and ensures all Crew Persons and Team Leaders are performing their job responsibilities and meeting expectations in all areas of their job description.

Essential Functions

• Consistently provides a quality product and customer service experience that delivers total customer satisfaction
• Strives to improve the skills and performance of all Crew Persons
• Supports efforts to maximize sales and profits and minimize controllable costs by assisting management and leading work shift activities
• Complies with all Company policies and procedures regarding business and personnel practices
• Models and encourages Company shared values
• Demonstrates oral and written communication skills; communicates effectively with various contacts (internal and external)
• Attends training to remain current on industry trends
• Participates in company meetings, webinars and conference calls
• Performs other duties and/or special projects as assigned in response to changing business conditions and/or requirements

Position Qualifications / Core Competencies

• Must possess approximately two (2) to three (3) years of any combination of experience and/or education that demonstrates a commanding knowledge of restaurant management
• High School Diploma / General Equivalency Diploma (GED) required
• Must have excellent planning and time management skills
• Must have team building skills
• Must have investigative and problem solving skills
• Must have ability to troubleshoot cash handling problems
• Must have reliable personal transportation, a valid driver’s license and proof of insurance
• Must have a telephone or other reliable method of communicating with the restaurant. Must be accessible to meet the restaurant’s needs and maintains an open door policy
• Bi-lingual skills a plus
• Must display strong analytical and organizational skills and have the ability to identify and implement process improvement strategies with positive business results

Work Environment

• Fast paced environment working with kitchen equipment in tight quarters

Physical Demands

• Stand for long periods of time
• Bend and stoop
• Work around heat
• Able to lift 50 – 75 lbs. comfortably
• Work with various cleaning products