Shift Leader

Baskin Robbins; Village of Whitney Point (NY); On-site; Full time

Job summary

Join a dynamic team at an established Dunkin' franchise as a Shift Leader! This role is pivotal in ensuring operational excellence and delivering exceptional customer service. You'll lead a team, train new employees, and create a superior guest experience. With competitive pay, flexible hours, and great benefits including health coverage and tuition reimbursement, this position offers a fantastic opportunity to grow your career in a supportive environment. If you're passionate about coffee and customer satisfaction, this is the perfect place for you to thrive!

Benefits

Competitive Pay

Tuition Reimbursement

Employee Assistance Program

Health, Dental, and Vision Coverage

401K Savings

Paid Time Off

Free/Discounted Food and Beverage

Qualifications

• Experience in customer service and team leadership is essential.
• Ability to train and coach team members effectively.

Responsibilities

• Support operational excellence and lead the team to deliver exceptional service.
• Train and coach new and existing employees for superior guest experience.

Skills

Customer Service

Team Leadership

Training and Coaching

Operational Excellence

Education

High School Diploma

Job description

The Wolak Group is currently hiring for a Shift Leader to join our network! We are an established Dunkin' Franchise with 90+ locations and growing.

Nothing makes us happier than providing our guests with America's favorite coffee, refreshing beverages, tasty baked goods and snacks. Our customers are the reason we are in business, so we strive every day to deliver exceptional service to our guests.

We'll let you in on a little secret though... while everyone knows that America Runs on Dunkin', at The Wolak Group, we know that Dunkin' runs on our incredible team members. Ready to come run with us?

Here's what's in it for you:

• Competitive Pay ranging from $16.25-$19 hr/plus tips! Compensation based on skills/prior experience.
• Hours that work for you
• Tuition reimbursement through Southern NH University*
• FREE Employee Assistance Program for all employees who have been with the Company for at least 30 days and their family members
• Ongoing training and development opportunities
• Comprehensive health, dental, and vision coverage*
• 401K Savings to help you save for the future*
• Paid Time Off (PTO)
• Free/discounted food and beverage items
• Eligibility requirements

Here's how you will help:

• Support operational excellence by role modeling and leading the team to deliver exceptional Guest Service
• Train and coach new and existing employees
• Ensure team members complete all assigned duties and serve safe, quality food/drinks as part of creating a superior guest experience.

You are applying for work at The Wolak Group, a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc. or any of its affiliates. Many Dunkin' restaurants are owned and operated by an independent franchisee. Each Dunkin' franchisee is an independent employer and thus solely responsible for hiring decisions and all other employment-related matters for the franchisee's restaurant(s). The terms "Company," "Dunkin'," "we," "our," or "us" refer to the specific entity (corporate or franchise) that owns and operates the Dunkin' restaurant to which you are applying. Nothing on this site should be construed as Dunkin' being involved in or having control over a franchise employee's terms and conditions of employment. Any employment-related questions regarding a franchise restaurant should be directed to the franchisee.