Shift Leader

Papa John's; Valdese (NC); On-site; USD 19,000 - 25,000; Full time

Job summary

Papa John's International in North Carolina is seeking a Shift Leader to help run daily restaurant operations. You will supervise shifts, train teammates, ensure quality, and maintain cleanliness and safety.

You will engage customers, handle orders, manage cash, minimize waste, and support sales goals. This in-person role requires strong teamwork and communication to deliver great service.

Qualifications

• Strong customer service and communication skills.
• Ability to lead a team and stay organized during busy shifts.
• Attention to food quality, order accuracy, cleanliness, and safety.

Responsibilities

• Supervise shifts and help maintain staffing based on expected sales.
• Prepare and check orders to ensure they meet quality standards and match requests.
• Train and coach team members on food quality, customer service, and restaurant procedures.
• Respond promptly and professionally to customer concerns and use feedback to improve service.
• Create a positive, team-focused work environment.
• Support sales goals through friendly service and product knowledge.
• Complete cash management duties and help maintain inventory while minimizing waste.
• Follow company policies and food safety, workplace safety, and employment requirements.

Skills

Team leadership

Customer service

Communication

Food safety

Organization

Job description

Papa Johns is hiring a Shift Leader to help run daily restaurant operations. You’ll lead team members during your shifts, prepare quality products, serve customers, and help keep the restaurant clean, safe, and organized.

What you’ll do

• Supervise shifts and help maintain staffing based on expected sales.
• Prepare and check orders to ensure they meet Papa Johns quality standards and match customer requests.
• Train and coach team members on food quality, customer service, and restaurant procedures.
• Respond promptly and professionally to customer concerns, and use feedback to improve service.
• Create a positive, team-focused work environment.
• Support sales goals through friendly service and product knowledge.
• Complete cash management duties and help maintain inventory while minimizing waste.
• Follow company policies and applicable food safety, workplace safety, and employment requirements.

What we’re looking for

• Strong customer service and communication skills.
• Ability to lead a team and stay organized during busy shifts.
• Attention to food quality, order accuracy, cleanliness, and safety.
• Ability to perform the essential duties of the role, with reasonable accommodation when needed.

Work Location: In person

Papa John's is an American pizza restaurant franchise. It is the fourth largest pizza delivery restaurant chain in the United States, with headquarters in Jeffersontown, Kentucky, a suburb of Louisville. Our pizza family is as hungry for perfection today as we were when we first opened our doors more than 30 years ago. And we're driven to be the best at making innovative new products and recipes.