Shift Leader

Dunkin'; Traverse City (MI); On-site; USD 17,000 - 22,000; Full time

Job summary

Dunkin' is seeking Shift Leaders to coach crew members, assign tasks, and drive brand standards during shifts. You will help create a guest-first experience, resolve issues, and ensure safe, clean operations while meeting sales goals.

This role emphasizes leadership, communication, and teamwork in a fast-paced restaurant environment. Ideal candidates will have restaurant or supervisory experience, strong math and writing skills, basic computer knowledge, and a High School diploma or equivalent.

Qualifications

• Fluent English required.
• Experience in restaurant, retail, or supervisory roles.
• Good math and writing skills.
• Basic computer skills.
• Must be 18+ (where applicable).
• High School diploma or equivalent preferred.

Responsibilities

• Coach crew members to execute Brand standards.
• Set shift goals and assignments; provide feedback.
• Maintain guest-first culture and resolve guest issues.
• Ensure brand standards, recipes, and systems are followed.
• Drive sales goals and ensure proper cash handling.

Skills

Fluent English

Restaurant supervision

Math skills

Writing skills

18+ years old

High School diploma

Education

High School diploma or equivalent

Job description

We are looking for Shift Leaders to join our Empire Group Team!

Shift Leaders are responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback.

Responsibilities

Team Environment:

• Support a respectful team environment
• Communicate shift priorities, goals and results with team members
• Support the training of crew members as requested
• Provide coaching and feedback to crew members

Operational Excellence:

• Create and maintain a guest first culture in the restaurant
• Resolve guest issues
• Ensure Brand standards, recipes, and systems are executed
• Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws

Profitability:

• Drive sales goals and results
• Execute restaurant standards and marketing initiatives
• Manage cash over/short during shift
• Ensure all products are prepared according to Brand standards

Skills and Qualifications:

• Fluent in English
• Restaurant, retail, or supervisory experience
• Math and writing skills
• Basic computer skills
• At least 18 years of age (where applicable)
• High School diploma or equivalent, preferred

Competencies:

Great Focus:

• Understands and exceeds guest expectations, needs and requirements
• Displays a sense of urgency with guests
• Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
• Resolves guest concerns by following Brand recommended guest recovery process

Passion for:

• Sets and maintains high standards for self and others, acts as a role model
• Consistently meets or exceeds goals
• Contributes to the overall team performance; understands how his/her role relates to others

Problem Solving and Decision Making:

• Identifies and resolves issues and problems
• Uses information at hand to make decisions and solve problems; includes others when necessary

Interpersonal Relationships & Influence:

• Develops and maintains relationships with team members
• Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments

Founded in 1950, Dunkin' is America's favorite all-day, everyday stop for coffee and baked goods. Dunkin' is a market leader in the hot regular/decaf/flavored coffee, iced regular/decaf/flavored coffee, donut, bagel and muffin categories. Dunkin' has earned a No. 1 ranking for customer loyalty in the coffee category by Brand Keys for 14 years running. The company has more than 13,100 restaurants in 41 countries worldwide. Based in Canton, Mass., Dunkin' is part of the Dunkin' Brands Group, Inc. family of companies.