Shift Leader

Workstream; New York (NY); On-site; USD 21,000 - 28,000; Full time

Job summary

Duckin'… just kidding. Dunkin' is seeking Shift Leaders to coach Crew Members, set shift priorities, and ensure excellent guest experiences in our restaurant locations.

You will motivate the team, assign tasks, and provide feedback to ensure Brand standards are met throughout every shift. The role emphasizes leadership, problem solving, and maintaining a positive, fast-paced work environment while upholding safety and quality standards.

Qualifications

• Fluent English required; strong communication skills.
• Experience in restaurant, retail, or supervisory roles preferred.
• Ability to perform basic math and write clear notes.
• Comfort with basic computer tasks and systems.
• Must be at least 18 years old; education preferred.
• High School diploma or equivalent preferred.

Responsibilities

• Lead and coach crew members to meet Brand standards during shifts.
• Communicate shift priorities, goals, and results to the team.
• Provide coaching and timely feedback to crew members.
• Support a respectful team environment and safety practices.
• Ensure consistent execution of recipes, routines, and customer service standards.
• Help drive guest satisfaction and resolve issues when they arise.

Skills

Fluent in English

Restaurant experience

Math and writing skills

Basic computer skills

18 years of age

High School diploma or equivalent

Education

High School diploma or equivalent

Job description

We are looking for Shift Leaders to join our Dunkin' team!

Shift Leaders are responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback.

Competencies:

Great Focus:

• Understands and exceeds guest expectations, needs and requirements
• Displays a sense of urgency with guests
• Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
• Resolves guest concerns by following Brand recommended guest recovery process

Passion for:

• Sets and maintains high standards for self and others, acts as a role model
• Consistently meets or exceeds goals
• Contributes to the overall team performance; understands how his/her role relates to others

Problem Solving and Decision Making:

• Identifies and resolves issues and problems
• Uses information at hand to make decisions and solve problems; includes others when necessary

Interpersonal Relationships & Influence:

• Develops and maintains relationships with team members
• Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments

Skills and Qualifications:

• Fluent in English
• Restaurant, retail, or supervisory experience
• Math and writing skills
• Basic computer skills
• At least 18 years of age (where applicable)
• High School diploma or equivalent, preferred

Responsibilities:

Team Environment:

• Support a respectful team environment
• Communicate shift priorities, goals and results with team members
• Support the training of crew members as requested
• Provide coaching and feedback to crew members

Operational Excellence:

• Create and maintain a guest first culture in the restaurant
• Resolve guest issues
• Ensure Brand standards, recipes, and systems are executed
• Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws

Profitability:

• Drive sales goals and results
• Execute restaurant standards and marketing initiatives
• Manage cash over/short during shift
• Ensure all products are prepared according to Brand standards

Founded in 1950, Dunkin' is America's favorite all-day, everyday stop for coffee and baked goods. Dunkin' is a market leader in the hot regular/decaf/flavored coffee, iced regular/decaf/flavored coffee, donut, bagel and muffin categories. Dunkin' has earned a No. 1 ranking for customer loyalty in the coffee category by Brand Keys for 14 years running. The company has more than 13,100 restaurants in 41 countries worldwide. Based in Canton, Mass., Dunkin' is part of the Dunkin' Brands Group, Inc. family of companies.