Shift Leader

Qdoba; Texas; On-site; USD 17,000 - 22,000; Full time

Job summary

Qdoba is seeking a Shift Lead to partner with the General Manager in daily restaurant operations. You will help deliver exceptional guest service, ensure food quality, and uphold brand standards while maintaining safety, cleanliness, and compliance with policies and regulations.

You will train and motivate team members, supervise shifts, resolve guest questions and complaints, and use POS and computer tools to monitor performance.

Qualifications

• High school diploma or equivalent is required.
• 6+ months of restaurant operations experience.
• Must be able to communicate in English; Spanish is helpful.
• ServSafe certification (where required) preferred.
• Ability to operate POS systems and basic computer skills.

Responsibilities

• Maintain restaurant cleanliness, brand image, and excellent service.
• Treat all team members with respect and dignity.
• Follow company guidelines and execute protocols for daily activities to achieve excellence in restaurant operations.
• Encourage teams to deliver excellent guest service and food quality per brand procedures and safety requirements.
• Work with team to deliver long-term sales growth initiatives for profitability.
• Review, practice, and modify processes to improve guest experience.
• Assist in training internal candidates for Shift Lead positions.
• Assist in training employees and ensure operations follow standards.
• Interacts with guests and community; respond to questions, concerns, and complaints professionally, escalating to GM when needed.
• Assist GM in using management tools to analyze performance and identify improvement actions.
• Identify trends and actions for improvement; monitor costs and adherence to budgets.

Skills

English communication

Spanish comprehension

Reading/writing/math

POS skills

Driving required

Education

High school diploma or equivalent

ServSafe certification (where required)

Tools

POS systems

Job description

The Shift Lead is responsible for executing restaurant operations, in conjunction with the General Manager. The Shift Lead follows standard operational procedures for living the Brand Values and helping the brand thrive. Focus is on influencing guest-centric culture that consistently delivers excellent guest service and food quality while ensuring compliance with policies, procedures, and regulatory requirements.

KEY DUTIES/RESPONSIBILITIES:

• Maintains brand image by ensuring restaurant cleanliness, maintenance, and excellent service.
• Treats all team members with respect and dignity.
• Follows company guidelines and executes protocols for daily activities to achieve excellence in restaurant operational performance.
• Encourages restaurant teams to consistently deliver excellent guest service and food quality in adherence with brand systems, procedures, and food safety requirements to provide a raveable guest experience.
• Work with other team members to deliver long term sales growth initiatives designed to drive profitable sales growth.
• Reviews, practices, and modifies as needed to continuously improve the guest experience.
• Supports General Manager to Identify and train internal candidates for Shift Lead positions.
• Assist in the training, of employees and ensures operations are executed per company operational standards.
• Interacts with guests and the community; responds to guest questions, concerns, and complaints in a timely and professional manner to ensure positive resolution and guest recovery.Promptly escalates concerns to the General Manager.
• Assists the General Manager in using management information tools to analyze restaurant operational and financial performance.
• Helps identify trends and assist actions for improvement.
• Monitors costs and adherence to budget and restaurant goals.
• Complies with all State and Federal labor laws and regulations.

The Shift Lead will help to support the company by maintaining an outstanding work environment through positive attitude, hospitality to guest and teammates and excellent operational performance,

QUALIFICATIONS:

Education: High school diploma or equivalent required; age requirements may apply in order to remain in compliance with State and Federal laws. Must be at least 18 years old.

Experience:

• 6+ months of restaurant operations experience.

Skills/Knowledge/Abilities

• Must complete Shift Lead training classes, and in certain states, must be ServSafe certified.
• Ability to communicate in English is required, Spanish comprehension is helpful.
• Fundamental reading, writing, math and computer/POS skills are required.
• Must have access to adequate transportation and complete the administrative driving requirement.

Physical Requirements:

• May be required to reach, bend, stoop, climb, and/or lift up to 50 pounds.
• May be required to operate/access equipment at standard heights while walking or standing during entire shift.
• Hazards include, but are not limited to, slipping, tripping, burns, cuts, abrasions, and falls.
• Must be willing to work a variety of shifts, sometimes exceeding beyond eight hours, based on operating hours.
• Must be able to work weekends and holidays.

We create freshly-made, Mexican-inspired food crafted with contemporary flavors that guests crave. We believe that the most delicious flavors start with quality ingredients and thoughtful preparation, taking pride in preparing meals in our kitchens each day. Whether it’s chopping crisp produce, flame-grilling steak and chicken, or making hand-crafted guacamole, we don’t take shortcuts.