Shift Leader: Elevate Guest Experience & Ops

Dunkin'; Warrensville Heights (OH); On-site; USD 44,083,000 - 57,859,000; Full time

Job summary

Dunkin' in Warrensville Heights, OH is seeking a Shift Lead to support restaurant operations and uphold brand standards. You will assist in daily tasks, train junior staff, and ensure guest service and food quality meet Dunkin' expectations.

The role emphasizes teamwork, adherence to procedures, and a proactive approach to guest satisfaction, with opportunities to develop leadership skills within a busy, customer-focused environment.

Qualifications

• 6+ months of restaurant operations experience.
• Must be at least 18 years old.
• High school diploma or equivalent required.

Responsibilities

• Assist in daily restaurant operations to ensure brand standards.
• Train internal candidates for Shift Lead positions.
• Interact with guests and address questions or complaints professionally.
• Support GM with analysis of operations and costs.
• Ensure compliance with labor laws and company policies.
• Maintain cleanliness and guest service quality.
• Lead teams to deliver guest service and food quality.

Skills

Shift Lead training

ServSafe certification

English communication

Spanish comprehension

Reading & writing

Mathematical ability

Computer/POS skills

Transportation & driving

Education

High school diploma or equivalent

Tools

POS system

Job description

Dunkin' in Warrensville Heights, OH is seeking a Shift Lead to support restaurant operations and uphold brand standards. You will assist in daily tasks, train junior staff, and ensure guest service and food quality meet Dunkin' expectations.

The role emphasizes teamwork, adherence to procedures, and a proactive approach to guest satisfaction, with opportunities to develop leadership skills within a busy, customer-focused environment.