Shift Leader

BBQ Holdings, Inc.; Tennessee; On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company is seeking a Shift Leader to oversee operations and ensure high-quality service at their locations. This role involves managing team members, addressing guest concerns, and maintaining store standards. The ideal candidate will have strong leadership and customer service skills, along with the ability to work in a fast-paced environment.

Benefits

Education and tuition assistance

Opportunity to work with an amazing team

Earn more dough with tips!

Qualifications

• At least six months experience in QSR or previous crew involvement.
• Ability to manage difficult guest and crew situations.

Responsibilities

• Overseeing and encouraging all team members on shift.
• Training and developing team members for growth.
• Addressing emergencies and guest complaints.

Skills

Communication

Customer Service

Team Leadership

Problem Solving

Education

Food Handlers' Card

ServeSafe Certification

Tools

MS Word

Excel

Outlook

POS

Job description

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Our Story: Papa Murphy's is different on purpose. Not only because we make our pizzas completely from scratch with fresh ingredients at over 1,300 locations nationwide, but because we do it with swagger. We know our product is better than our competitors. The fact that our pizza is take 'n' bake adds to the quality of our pies and to the convenience for our guests. At Papa Murphy's, we don't think it's cheesy to love where you work. Bringing happiness to guests one fresh pizza at a time is a great start, but the Shift Supervisor role has many other rewarding benefits as well.

Position Overview: In this lively leadership role, the Shift Supervisor champions Papa Murphy's commitment to quality, service, integrity, and teamwork by:

1. Conquering all aspects of the Crew Member position.
2. Overseeing and encouraging all team members to be their best on shift.
3. Accomplishing or assisting with all necessary tasks to ensure all aspects of the store are prepared for the projected business needs.
4. Energizing team members so the store operates to or above the standard guest service, product quality, food handling, sanitation, safety, and security guidelines.
5. Holding yourself and other team members accountable for all cash handling, schedules, breaks, opening and/or closing duties, and accurate shift paperwork using the POS.
6. Addressing emergencies, guest complaints, equipment problems, product shortages, and team member issues, in a calm and friendly manner.
7. Training and developing team members for successful growth and development.
8. Operating the store independently if needed, in the absence of the manager.

What We Bring To The Table

• Work within your local community
• No late hours, ovens, grease traps, or public restrooms
• Opportunity to work with an amazing team
• Earn more dough with tips!
• PIZZA!
• Education and tuition assistance

What You Bring To The Table

(Position-specific knowledge, skills, abilities, and more)

• Ability to communicate, read, and apply fundamental math skills effectively.
• Outstanding customer service skills.
• Capacity to manage various difficult or emotional guest and crew situations.
• Novice computer skills, including MS Word, Excel, Outlook, and POS.
• Basic knowledge of store financials, P&Ls, break-even, food cost, labor cost, and other economic information relative to store operations.

Foundations Of Your Career

• Desire to be a team player and lead with a great attitude!
• At least six months experience in QSR (or previous crew) involvement to help you understand the business.
• Ability to build positive relationships with supervisors, co-workers, and guests!
• Knowledge of food safety is preferred; a food handlers' card and/or ServeSafe certification is a plus but not required.

Other Requirements

• Regularly required to stand and walk; use hands to finger, handle, or feel; reach with hands and arms.
• Occasionally required to bend, stoop, kneel, or crouch.
• Must be able to perform cleaning duties such as wiping tables and equipment, sweeping, and mopping.
• Must be able to lift and/or move up to 30 pounds.
• Maintain punctual and regular attendance at work.

Please Note

The intent of this job description is to provide a representation of the duties and responsibilities expected in this position and is not an exhaustive list. Employees may be asked to perform other job-related tasks as needed.

Papa Murphy's International, Inc. is an equal opportunity employer and prohibits discrimination and harassment of any kind.