Shift Leader

Burger King; Summerville (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

Burger King in Summerville, GA seeks a Shift Leader to drive sales and profit through guest experience, people development, and efficient operations during assigned shifts. The role supports the RGM and AM and directs a Team Members shift, ensuring profitability and excellent service.

Responsibilities include coaching staff, maintaining brand standards, managing cash controls, inventories, and ensuring timely, accurate product preparation and delivery.

Qualifications

• Must be at least eighteen years old.
• High school diploma or GED required; two years of college preferred.
• 1–2 years of previous quick-service restaurant experience.
• Demonstrated understanding of guest service principles.
• Available to work evenings, weekends, and holidays.
• Ability to work long and/or irregular shifts as needed.

Responsibilities

• Lead and motivate Team Members to deliver guest-focused service.
• Manage shift plan to drive operational results and speed of service.
• Direct preparation and sale of products for prompt delivery.
• Review restaurant results to identify improvements and action steps.
• Uphold operational and brand standards across all stations.
• Perform Team Member duties when necessary.

Skills

Guest service

Leadership

Cash handling

Team coaching

Education

High school diploma or GED

Two years college preferred

Job description

Location

11245 Highway 27, Summerville, GA, 30747

Summerville, Georgia

Position Overview

The Shift Leader is the shift leader of the restaurant, focused on delivering sales and profit results through profitability, guest experience, people development, and operations. The Shift Leader supports the Restaurant General Manager (RGM) and Assistant Manager (AM) in managing operations during assigned shifts, driving key performance outcomes related to sales, profitability, guest service, and people. The Shift Leader operates under the direction of the RGM and directly manages a shift of Team Members.

SUMMARY OF ESSENTIAL DUTIES AND RESPONSIBILITIES

PROFITABILITY

• Follows all cash control and security procedures (e.g., safe counting, cash drawers).
• Maintains inventory by performing daily and weekly inventory inspections.
• Receives inventory truck orders.

GUEST

• Motivates and directs Team Members to exceed guest expectations with accurate, fast, and friendly service in clean surroundings.

PEOPLE

• Provides coaching and feedback to Team Members to increase the restaurant team’s capabilities and raise restaurant performance.

OPERATIONSS

• Sets an example for Team Members by working hard to implement the shift plan and drive operational results.
• Directs efficient and accurate preparation and sale of products for prompt delivery within established speed-of-service guidelines.
• Motivates Team Members during shifts at each of the workstations.
• Reviews restaurant results to identify successes and areas for improvement.
• Ensures that the restaurant upholds all operational and brand standards.
• Performs the duties of a Team Member when necessary.

QUALIFICATIONS AND SKILLS

• Must be at least eighteen (18) years of age.
• High school diploma or GED required; two (2) years of college preferred.
• One (1) to two (2) years of previous quick-service restaurant experience.
• Demonstrated understanding of guest service principles.
• Available to work evenings, weekends, and holidays.
• Ability to work long and/or irregular shifts as needed for the proper functioning of the restaurant.