Shift Leader

Papa John's International , Inc.; Springfield (IL); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading pizza franchise seeks a Shift Supervisor for its Springfield location. This role involves supervising restaurant operations, ensuring product quality, managing a team, and delivering outstanding customer service. Candidates should have effective cash management skills and a strong commitment to customer satisfaction, coupled with prior experience in a fast-paced environment.

Qualifications

• Must be 18 or older.
• Stable employment history required.
• Bilingual skills may be required in certain markets.

Responsibilities

• Supervise restaurant team and manage operations.
• Ensure compliance with all laws and company policies.
• Contribute to sales by providing excellent customer service.

Skills

Attention to Detail

Customer Focused

Teamwork

Cash management skills

Relationship Management

Education

High School diploma or GED

Job description

Summary

Supervise shifts and/or work areas in a Papa John’s restaurant to ensure high-quality products and customer service, contributing to restaurant profitability. Responsibilities include managing operations, executing company policies, and ensuring compliance with all laws and ethical practices.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Demonstrate exemplary operations skills, ensure products meet Papa John’s standards, and respond promptly to customer concerns. Solicit and utilize customer feedback to improve operations and build brand loyalty. Communicate, train, and promote quality standards using available tools.
• Supervise restaurant team, maintain staffing levels, train team members, ensure compliance with appearance standards, and foster a teamwork-oriented environment.
• Contribute to sales by providing excellent customer service, increasing check averages through product training and sales execution.
• Help achieve profit goals by managing costs within guidelines, executing cash management duties, and overseeing inventory to minimize loss. Ensure the restaurant is clean, safe, and organized, complying with safety standards.

Position Qualifications

Must be able to perform all duties satisfactorily. Reasonable accommodations may be made for individuals with disabilities.

Competencies

• Attention to Detail
• Commitment to Task
• Customer Focused
• Initiative
• Relationship Management
• Teamwork

Functional Skills

• Cash management skills

Education and/or Experience

• High School diploma or GED
• Stable employment history

Physical Demands

Repetitive hand use, standing, walking, lifting up to 50 pounds, and other physical activities as described.

Work Environment

Work outdoors in various temperatures, noisy environments, near moving parts, and with potentially hazardous materials.

Additional Information

• Must be 18 or older
• Reliable transportation required
• Long hours, nights, weekends, and emergencies may be necessary
• Ability to perform all restaurant roles, including delivery
• Leadership capability during shifts
• Bilingual skills may be required in certain markets
• Proficiency with phones, computers, and office equipment
• Non-exempt hourly position
• Employment contingent on background check

Company Introduction

Papa John's is a major pizza franchise, known for quality and innovation, with over 30 years of history and headquartered in Kentucky.